ZK
Zeeshan Khan
Contact details — on requestProof of Work — on request
Experience
Seller Support Associate
Amazon · Nov 2023 – Jul 2025
- Roles & Responsibilities:
- - Uphold a positive and professional demeanor, consistently portraying the
- company in a positive light and resolving sensitive issues effectively.
- - Own every seller interaction from start to finish, proactively solving problems
- and providing exceptional support to sellers.
- - Analyze data and trends to identify solutions and recommend improvements,
- utilizing logical reasoning and data interpretation skills.
- - Exhibit excellent time-management skills and the ability to work independently
- while adhering to departmental resources, policies, and procedures.
A
Selling Partner Support Associate
Amazon Development Centre India Pvt. Ltd. · Oct 2023 – Jul 2025
- Owned end-to-end client interactions for global Amazon selling partners, handling 20–30+ cases daily via chat and email, consistently meeting SLA, quality and turnaround time targets.
- Resolved complex account, listing and policy issues by conducting root cause analysis, coordinating with internal teams and delivering clear, actionable guidance that reduced repeat queries.
- Managed escalated cases by liaising across policy, compliance and operations teams ensuring resolutions were accurate, timely and aligned with client expectations.
- Identified recurring issue patterns through case trend analysis and flagged them to team leads, directly contributing to process improvements that reduced preventable case volume.
- Maintained high client satisfaction by rewriting response templates and improving guidance clarity, leading to fewer follow-up queries on the same issues.
- Collaborated cross-functionally with internal stakeholders to streamline escalation workflows and ensure consistent, policy-aligned outcomes for sellers across different markets.
Skills 0 proven through work
Also works with
Customer De-escalationPolicy CommunicationAdaptabilityCross-Departmental CoordinationProject Status CommunicationProcess ImprovementPattern RecognitionProfessional Follow-upManual VerificationE-commerce Platform ManagementCustomer ServiceProfessional Email WritingTechnical TroubleshootingSOP AdherenceInformation ResearchCustomer Expectation ManagementProblem SolvingListening Attentively
Proof of Work
Proof of Work
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Education
Master of Commerce (M.Com), Business Management Studies
University of Mumbai · 2021 — 2023
Bachelor of Commerce (B.Com), Financial Markets
University of Mumbai · 2018 — 2021
Contact details
Contact details
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