W

web3commie

As a Customer Success & Community Manager, I am driven by an idealistic vision to cultivate thriving communities, balancing logical problem-solving with a deep sense of empathy for user needs. I leverage my resourcefulness and organizational skills to autonomously build impactful and well-structured experiences.

Work style

Remote

Contact details — on requestProof of Work — on request

Experience

G

Customer Success & Community Manager

Growgami · Jan 2026 – Jun 2026

Not yet confirmed
  • Owned day-to-day user support and issue resolution for a 420k-member client community, monitoring and moderating queries to ensure timely, satisfactory outcomes.
  • Coordinated directly with client leadership to align support operations and communication with product roadmap and business goals.
  • Authored a structured audit and process-improvement document, presenting workflow recommendations directly to client stakeholders.
C

Community & Client Support Lead

Crowwd Labs · Apr 2025 – Jun 2026

Not yet confirmed
  • Serve as the primary point of contact for user queries and issue resolution across 8+ client communities (Bima, Fere AI, TinyFish AI, Novaswap, Visiion, DefX, UTXO Fun, Permute Finance), managing up to 4 concurrent projects and handling support across Discord and Telegram channels.
  • Plan and execute 100+ engagement programs (AMAs, contests, structured activity series) over 1 year, coordinating logistics, scheduling, and participant communication end-to-end.
  • Track engagement metrics and support volumes in Google Sheets, using the data to flag recurring issues and improve response workflows.
S

Regional Support Moderator

Swisstronik · Jul 2024 – Nov 2025

Not yet confirmed
  • Resolved user queries across a 40k-member regional support channel, running 15+ bilingual support sessions and community events.
  • Hosted bilingual AMAs and community sessions, ensuring accessible support communication across languages.
N

Customer Support & Growth Lead

Neftit · May 2025 – Sep 2025

Not yet confirmed
  • Built support and engagement operations from the ground up, scaling the user base from 0 to 30k in 3 months across Discord, X, and Telegram.
  • Hired, trained, and managed a team of 6 international regional support moderators, standardizing documentation and escalation guidelines.
P

Regional Support Moderator

Photon Labs · Jun 2023 – Apr 2025

Not yet confirmed
  • Provided first-line query resolution for a 150k-member regional user base, running 50+ support and engagement sessions and translating announcements.
I

Client Coordination Manager

Intract · Sep 2024 – Mar 2025

Not yet confirmed
  • Secured and managed 60+ client partnerships, acting as the coordination point between partner teams and Intract's platform operations.
  • Produced client-facing content and communications to support onboarding and engagement.

Skills 0 proven through work

Also works with

Discord Channel OptimizationDiscord UsageTelegram UsageEmpathyCustomer Satisfaction AnalysisCustomer Experience ManagementAdaptabilityInternal Audit ExecutionStakeholder Communication AdaptationDocument ManagementProcess ImprovementWorkflow CoordinationKnowledge Base Design & ManagementChatbot DevelopmentAI Workflow AutomationInternational Team CollaborationPeople ManagementTeamworkRoot Cause AnalysisTicket ManagementSaaS Customer SuccessE-commerce Content Quality AssuranceUGC Content CreationProgram ManagementWork Planning and PrioritizationCross-Departmental CoordinationCustomer Issue ResolutionSocial Media Community ManagementCustomer Service

Proof of Work

Proof of Work

web3commie shares this with people who ask. You'll hear back either way.

Contact details

Contact details

web3commie shares this with people who ask. You'll hear back either way.

Ask about this candidate

ClaudeChatGPTPerplexity

AI responses may contain errors. Proof status and source information are provided by Proof of Skill.

A Proof CV — one profile, kept current, with the proof attached. Back to the portal