Vishal Bhattacharjee

Vishal Bhattacharjee

Driving customer success as a Technical Support Manager. · Pune District, Maharashtra, India

As a Technical Support Manager, I am driven by a pragmatic and collaborative approach, consistently seeking mastery in my field. I take full accountability for strategic outcomes, leveraging a logical mindset to resolve complex issues and foster strong stakeholder relationships. My ambition fuels continuous improvement, ensuring efficient and effective support across all cross-functional initiatives.

Work style

Remote

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Contact details — on requestProof of Work — on request

Experience

N

Technical Support Manager L3

NielsenIQ · Oct 2023 – Present

Not yet confirmed
  • NielsenIQ is a global measurement and data analytics company that offers retail and consumer intelligence services and solutions.
E

Customer Support Manager

Expert Village Media Technologies · Oct 2021 – Oct 2023

Not yet confirmed
B

Information Technology Support Engineer

BT Group · Mar 2020 – Oct 2021

Not yet confirmed
Wipro Limited

Technical Associate

Wipro Limited · Dec 2018 – Jan 2020

Not yet confirmed

Skills 0 proven through work

Also works with

Email System ManagementExchange Server AdministrationWorkaround DevelopmentTeamworkProblem SolvingAdaptabilityWork Planning and PrioritizationStrategic PlanningOperations ManagementUAT Sign-offIncident ManagementTechnical TroubleshootingTechnical Issue DetectionProcess ImprovementTechnical DocumentationRequirements AnalysisAPI IntegrationCustomer Retention and Churn PreventionRoot Cause AnalysisCustomer Issue ResolutionStakeholder Communication AdaptationSOP DevelopmentProduct Training DeliveryEmployee Onboarding CoordinationSLA AdherenceCross-Departmental CoordinationTicket ManagementIssue EscalationCloud ComputingVerbal CommunicationTeam LeadershipPeople Management

Proof of Work

Proof of Work

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Education

Bachelor of Technology - BTech, Computer Engineering

Adamas University · 2015 — 2018

Bachelor of Technology - BTech, Computer Science

Adamas University · 2015 — 2018

High School Diploma, Computer Science

Punjab Technical University · 2012 — 2015

Bachelor of Technology, Computer Engineering

Adamas Institute Of Technology

Master's Degree, Computer Engineering

Carmel Polytechnic College

Contact details

Contact details

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