VIKAS MANDAL

As an Operations Analyst, I am a determined and meticulous professional, driven by a pragmatic approach to optimize processes and achieve tangible results. I thrive on collaborative environments, leveraging my concentration and ambition to deliver precise and efficient operational solutions.

Experience

Process Executive - Operations Analyst

Cognizant · Oct 2025 – Present

Not yet confirmed

• Reviewed and tagged 30-38 content claims daily against defined SOPs - consistently maintained 98.5-99.3% quality accuracy, exceeding the 98% minimum threshold across all production periods.
• Operated within a structured QA review system - challenged incorrectly marked errors through a formal dispute process, successfully retrieving misclassified quality deductions.
• Applied strong judgment on borderline content claims - made pass/fail tagging decisions aligned with client guidelines, ensuring first-time-right accuracy at high consistency.
• Tracked daily quality scores and task completion in Google Sheets - monitored personal accuracy trends to stay above SLA quality benchmarks.

Process Executive | Operations Analyst

Cognizant · Oct 2025 – Present

Not yet confirmed

• - Maintained 98.5%+ data processing accuracy with zero
• QA defects across all SLA cycles
• - Reduced Average Handling Time by ~15% by optimising
• batch processing pipelines
• - Reduced team rework rate by ~20% through anomaly
• flagging and root-cause analysis
• - Partnered with QA teams to build auditable,
• compliance-ready data workflows

H

Data & Reporting Analyst

Hightech Interior · Feb 2025 – Oct 2025

Not yet confirmed

• Reconciled AP/AR datasets in real time - resolved discrepancies before period close.
• Automated monthly financial reports using Excel Pivot Tables & VLOOKUP - cut manual effort by ~30%.
• Maintained high ledger accuracy across Excel, Power Query, and Tally - generated audit-ready files.