VIKAS MANDAL

VIKAS MANDAL

As an Operations Analyst, I am a determined and meticulous professional, driven by a pragmatic approach to optimize processes and achieve tangible results. I thrive on collaborative environments, leveraging my concentration and ambition to deliver precise and efficient operational solutions.

Open to

Delhi · Gurgaon · Noida

Work style

Hybrid, Remote

Availability

Available in 15 days

Contact details — on requestProof of Work — on request

Experience

Cognizant

Process Executive - Operations Analyst

Cognizant · Oct 2025 – Present

Not yet confirmed
  • Reviewed and tagged 30-38 content claims daily against defined SOPs - consistently maintained 98.5-99.3% quality accuracy, exceeding the 98% minimum threshold across all production periods.
  • Operated within a structured QA review system - challenged incorrectly marked errors through a formal dispute process, successfully retrieving misclassified quality deductions.
  • Applied strong judgment on borderline content claims - made pass/fail tagging decisions aligned with client guidelines, ensuring first-time-right accuracy at high consistency.
  • Tracked daily quality scores and task completion in Google Sheets - monitored personal accuracy trends to stay above SLA quality benchmarks.
Cognizant

Process Executive | Operations Analyst

Cognizant · Oct 2025 – Present

Not yet confirmed
  • - Maintained 98.5%+ data processing accuracy with zero
  • QA defects across all SLA cycles
  • - Reduced Average Handling Time by ~15% by optimising
  • batch processing pipelines
  • - Reduced team rework rate by ~20% through anomaly
  • flagging and root-cause analysis
  • - Partnered with QA teams to build auditable,
  • compliance-ready data workflows
H

Data & Reporting Analyst

Hightech Interior · Feb 2025 – Oct 2025

Not yet confirmed
  • Reconciled AP/AR datasets in real time - resolved discrepancies before period close.
  • Automated monthly financial reports using Excel Pivot Tables & VLOOKUP - cut manual effort by ~30%.
  • Maintained high ledger accuracy across Excel, Power Query, and Tally - generated audit-ready files.

Skills 0 proven through work

Also works with

AdaptabilityRapid LearningData StorytellingP&L Account ReconciliationPayroll SupportBank statement reconciliationData EntryTally ERP 9BookkeepingDecision Support System DevelopmentData CollectionWorkflow Automation (Spreadsheet-Based)Financial Report PreparationStakeholder Communication AdaptationData ModerationPolicy Compliance MonitoringTabular Data Cleaning & ValidationAttention to DetailTeamworkData-Driven RecommendationsAnalytical ThinkingSOP AdherenceTime ManagementSoftware Quality AssuranceData HandlingProblem SolvingExploratory Data Analysis (EDA)Power BIMicrosoft ExcelPostgreSQL Database UsagePython Development

Proof of Work

Proof of Work

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Education

BCA - Bachelor of Computer Applications, Computer Applications

IGNOU · 2023 — 2026

BA (Hons), English

School of Open Learning, Delhi University · 2022 — 2025

CBSE, Class XII

G.B.S.S.S No.1 Badarpur · 2020 — 2021

Contact details

Contact details

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