Vijay Singh

With four years in Client Support Management, I am a dedicated professional who prioritizes integrity and accountability in every interaction. My diligent and structured approach ensures compliance and delivers empathetic, high-quality service, always striving for the best outcomes for clients.

Contact details — on requestProof of Work — on request

Experience

Client Support Management

NetCom Learning · Mar 2025 – Present

Not yet confirmed

Resolve 50+ tickets and 50+ live chats daily via Freshworks, ensuring prompt SLA-compliant responses.
Oversee end-to-end onboarding of 1,000+ learners and 50+ trainers onto LMS platforms, troubleshooting access issues.
Coordinate with trainers and internal teams to resolve scheduling, content, and technical escalations.
Produce daily and weekly Excel-based operational reports tracking ticket resolution, CSAT, and onboarding metrics.
Mentor and support new team members during ramp-up, reducing average handling time by standardising FAQs.

Operations Executive Intern

GrayQuest · Apr 2024 – Mar 2025

Not yet confirmed

Processed and verified 50+ education loan applications daily, ensuring documentation accuracy and compliance.
Maintained comprehensive customer records in CRM; resolved documentation discrepancies reducing rejection rates.
Served as the primary point of contact for applicants throughout the loan lifecycle, improving customer satisfaction.
Collaborated with credit and operations teams to streamline application workflows and turnaround times.

Customer Support & Client Relationship Executive

Idealized Empyre Pvt. Ltd. · Apr 2023 – Dec 2023

Not yet confirmed

Managed inbound and outbound customer interactions, qualifying leads and scheduling product demonstrations.
Conducted structured follow-ups that improved conversion rates and reduced customer churn.
Supported onboarding activities, ensuring smooth client transitions and early-stage satisfaction.

Customer Support Executive

FrontRow · Sep 2021 – Feb 2023

Not yet confirmed

Delivered multi-channel support (calls, chat, email) to 70-80 learners weekly on an EdTech platform.
Guided learners through course access, technical issues, and subscription queries, maintaining high CSAT.
Identified recurring pain-points and escalated product feedback to internal teams for resolution.

Skills 0 proven through work

Also works with

Customer Request Triage and PrioritizationFreshdesk UsageProgram ManagementUrgent Request HandlingTechnical TroubleshootingSOP AdherenceOrganizationWork Planning and PrioritizationSLA AdherenceSolution ConsultingUser FeedbackCustomer Behavior AnalysisAccount ManagementSocial Media MarketingDaily Operational ReportingMicrosoft ExcelCustomer Relationship BuildingIssue EscalationListening AttentivelyProcess ImprovementLMS AdministrationClient OnboardingCustomer Issue ResolutionCustomer Service

Proof of Work

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Education

PGDM, Marketing & HR

GNIOT College of Management · NaN — NaN

Bachelor of Arts, B.A. (Hons.)

University of Delhi · NaN — NaN

Certification, Customer Service

AICerts · NaN — NaN

Certification, Business Analytics with AI

Internshala · NaN — NaN

Contact details

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