Vidya Sangwan

Driven by an innate curiosity and a strong ambition for mastery, I am a professional who thrives on independently exploring complex challenges. My pragmatic approach to problem-solving, coupled with a commitment to continuous learning, allows me to uncover valuable insights and drive impactful outcomes.

Experience

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Intern - Trade & Market Intelligence

APEDA, Ministry of Commerce & Industry · Jun 2026 – Present

Not yet confirmed

• Conducted trade intelligence and quantitative market analysis for 100+ HS-coded agricultural products under APEDA's BHARATI initiative to identify high-potential export opportunities across international markets.
• Developed structured analytical datasets by sourcing, validating, cleaning, and integrating trade data from multiple international databases, enabling robust market assessments and quantitative trade analysis.
• Supported strategic planning for Maharashtra's banana export facilitation by analyzing export constraints, market requirements, and policy interventions to recommend measures for improving competitiveness and market access.

Intern

The Agricultural and Processed Food Products Export Development Authority (APEDA) · Jun 2026 – Present

Not yet confirmed

Customer Insights & Data Analytics Intern

Excelerate · Jan 2026 – Feb 2026

Not yet confirmed

• Evaluated 30+ customer support datasets using data cleaning, tagging, and sentiment classification to identify operational bottlenecks, recurring service issues, and root causes affecting SLA performance.
• Developed interactive Power BI dashboards to monitor ticket volumes, agent productivity, SLA compliance, and operational KPIs, enabling faster identification of process bottlenecks and service trends.
• Recommended process improvements and designed Freshdesk automation workflows (ticket routing, prioritization, and SLA escalation), applying forecasting techniques to improve resource allocation and operational efficiency.
• Recognized as a Star Performer for delivering high-quality analytical insights and contributing to process improvement initiatives.

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Social Media Marketing Intern

Aashman Foundation · Jun 2021 – Sep 2021

Not yet confirmed

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Marketing & Sales Trainee

IFORTIS Worldwide · May 2021 – Jul 2021

Not yet confirmed

• Analyzed sales funnel performance, customer segmentation, and conversion trends to support targeted outreach strategies.
• Supported planning and execution of AARHAM 2.0 by coordinating stakeholder engagement and marketing activities.

Marketing and Sales Trainee

IFORTIS WORLDWIDE™ · May 2021 – Jul 2021

Not yet confirmed