VK

Vicky Kumar

I am a Business Development Manager with a strong commitment to accountability and determination, consistently driving towards ambitious, organized, and reliable outcomes. My approach is shaped by an empathetic understanding of operational needs, coupled with an idealistic vision for developing innovative and impactful solutions.

Contact details — on requestProof of Work — on request

Experience

I

Business Development Manager - Loan Backend Operations

Insta Financial Services · Aug 2024 – Present

Not yet confirmed
  • Drove sales and operational growth by managing end-to-end backend processing for 200+ unsecured loan applications per month, ensuring 100% regulatory compliance and on-time disbursal.
  • Reduced documentation pendency and turnaround time (TAT) by 30% by implementing a structured checklist process in coordination with the underwriting team.
  • Resolved 10+ formal case escalations per quarter for loan discrepancies, achieving an average resolution time of 3 business days.
  • Coordinated between 3 cross-functional teams (Sales, Underwriting, Legal) to streamline approval pipelines and eliminate bottlenecks.
  • Maintained 98%+ disbursal accuracy on loan documentation audits, contributing to zero compliance flags during internal reviews.
Q

Team Manager - Unsecured Loan Sales

Qwikpay Matrix Pvt. Ltd. · Aug 2022 – Jul 2024

Not yet confirmed
  • Scaled team from 4 to 12+ members; grew monthly loan disbursals and sales revenue from 1.5-2 Cr to 4.5 Cr+, managing the full loan cycle end-to-end sourcing, processing, and disbursement — with consistent month-on-month and year-on-year growth.
  • Achieved 110%+ of monthly personal loan sales targets for 8 consecutive months, consistently outperforming team KPIs.
  • Trained 20+ new hires on loan products, CRM usage, and compliance SOPs - reducing onboarding time from 3 weeks to 10 days.
  • Handled 5+ case escalations per month with a 95% first-contact resolution rate, improving NPS scores for the team.
  • Introduced daily call-log review sessions, improving individual telecaller productivity by an average of 25%.
Q

Telecaller - Loan Sales

Qwikpay Matrix Pvt. Ltd. · May 2022 – Aug 2022

Not yet confirmed
  • Initiated 80+ outbound calls daily to prospective clients for unsecured loan products, converting 12–15% of leads into active applicants and contributing to sales growth.
  • Maintained 100% call log accuracy in CRM with same-day data entry, achieving zero compliance exceptions.
  • Promoted to Team Manager within 90 days based on consistent top-quartile performance in lead conversion.

Skills 0 proven through work

Also works with

Loan Cycle ManagementAgency VerificationEmployee Onboarding CoordinationBanking Product KnowledgeEmployee Training & DevelopmentBusiness Growth StrategyPeople ManagementProfessional Follow-upTelephone CommunicationData Discrepancy InvestigationCustomer Issue ResolutionReport DeliveryApproval ManagementCross-Departmental CoordinationCustomer Relationship BuildingDocument ManagementWorkflow CoordinationOperations Management

Proof of Work

Proof of Work

Vicky shares this with people who ask. You'll hear back either way.

Education

Bachelor, Computer Applications

Maharaja Agrasen College, Vasundhara Enclave, Delhi | IGNOU · 2022 — 2025

Class XII, General Studies

CBSE Board · 2021 — 2022

Class X, General Studies

CBSE Board · 2019 — 2020

Contact details

Contact details

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