Vansh Sabharwal

Forward thinking operations and customer relations professional with over 5 years of work experience. Focused on supporting cross functional teams to increase productivity and customer satisfaction. · Delhi

I'm a Customer Success Manager with 7 years of experience building meaningful relationships that drive lasting outcomes for both customers and teams. I lead with empathy and a strong sense of accountability, ensuring every client feels heard, supported, and set up for success. Whether navigating complex challenges or collaborating across functions, I bring flexibility and genuine kindness to every interaction — because I believe great customer experiences are built on trust, not just process.

Experience

Customer Success Manager

Ozonetel | oneCXi · May 2025 – Present

Not yet confirmed

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Customer Relationship Management Manager

Komansu Electronics Pvt. Ltd. · Oct 2023 – Present

Not yet confirmed

• 1.
• Developed and executed targeted customer engagement campaigns to foster relationships, gather feedback on customer experiences, and resolve issues, ultimately enhancing retention and loyalty.
• 2.
• Overseeing the onboarding process of new customers and vendors and analyzing the timeline for better deliveries.
• 3.
• Proactively inform existing clients about the upcoming expiration of their licenses, utilizing these touchpoints to reduce churn rate and promote renewals through personalized support.
• 4.
• Involved in planning, mobilizing, and judiciously managing resources with structured inputs in the domains of resource planning, scoping scheduling and monitoring to ensure project accomplishment within defined time parameters.
• 5.
• Design and implement automated response systems for WhatsApp and social media platforms (Facebook, Instagram) to enhance customer engagement and streamline communication.
• 6.
• Communicating with clients of special cases for maximum customer satisfaction to resolve the onsite issue and then using such cases studies to prepare members of the team for better representation of the organization.

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Solution shop associate

Staples Canada · Feb 2023 – Aug 2023

Not yet confirmed

• 1.
• Managing the daily influx of orders at the store level and effectively communicating with customers about the range of services.
• Additionally, ensuring consistent availability of in-store resources essential for Solutionshop operations.
• 2.
• Upselling solutions to businesses by establishing personal connect with the business owners to help them achieve their goals.
• Managing their orders end to end to generate revenues and Brand Loyalty for Staples by working with employees from across the district on need basis.
• Have been recognised by the Management as Employee of the month and helping in overall improvement of store ratings on Google by providing impeccable service.

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Senior Operations Associate

Modern Quests® · Aug 2021 – Dec 2022

Not yet confirmed

• 1.
• Managing daily order fulfilment within the designated timeframe efficiently.
• 2.
• Managing customer inquiries through WhatsApp chats and email.
• Was also responsible for order resolutions and ensuring highest levels of customer satisfaction.
• 3.
• Overseeing vendor interactions, periodic order placement, handled website product listings, vendor payment invoices and schedules, and onboarded new vendors.

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Operations Associate

Bigsmall.in · Aug 2020 – Jul 2021

Not yet confirmed

• 1.
• Met daily order fulfilment targets within the designated timeframe, along with cost-effectiveness, and efficiency.
• 2.
• Worked with specific vendors for personalized order processing.
• 3.
• Managed customer inquiries through WhatsApp chats and email.
• Was also responsible for query resolutions.

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Customer Engagement Executive

Instant Home · Dec 2019 – Jun 2020

Not yet confirmed

• 1.
• Serving as the initial point of contact for customers seeking real estate information, generating leads, and appropriately directing them to the relevant regional sales team.
• 2.
• Emphasizing high-quality interactions, engaging with customers to confirm accurate receipt of information from the respective sales head, and ensuring awareness of the transaction progress.

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Customer Service Assistant

Jet Airways · Nov 2017 – Jun 2019

Not yet confirmed