Vaishali

As a Senior Associate, I am driven by a deep ambition to achieve mastery, consistently seeking creative and impactful solutions. My approach is rooted in empathy, ensuring that my work not only meets high standards but also genuinely connects with and benefits others, all delivered with punctuality and a structured mindset.

Experience

V

Senior Associate

Visit Health · Jun 2026 – Present

Not yet confirmed

• Streamlined the claims intake process by verifying policy details and collecting required documentation upfront, reducing overall processing delays.
• De-escalated tense customer situations with empathy and clear communication, maintaining a high customer satisfaction (CSAT) score.

Senior Representative, Operations

Concentrix · Jul 2024 – Apr 2026

Not yet confirmed

• Worked as a Senior Representative, Operations in a fast-paced BPO environment.
• Handled in-bound calls to assist customers with inquiries, complaints, and support.
• Developed strong communication and problem-solving skills, maintained high customer satisfaction, and consistently.
• Met performance targets such as call quality, AHT, and CSAT.
• Proficient in using CRM tools and working in rotational shifts.

Associate / Associate Team Leader

Tech Mahindra · May 2021 – Mar 2023

Not yet confirmed

• Contributed as an Associate at Tech Mahindra, engaging in tasks that enhanced team collaboration and project outcomes.
• Demonstrated dedication to achieving organizational goals and maintaining high standards of performance.

Associate / Associate Team Leader

Tech Mahindra · Dec 2019 – Aug 2020

Not yet confirmed

• Contributed as an Associate at Tech Mahindra, engaging in tasks that enhanced team collaboration and project outcomes.
• Demonstrated dedication to achieving organizational goals and maintaining high standards of performance.