UB

Ushnan Balkrishnan

Open to

Mumbai · Pune · Dubai

Work style

on-site

Contact details — on requestProof of Work — on request

Experience

F

Manager - II Human Resource

Foundever CRM India Pvt. Ltd. · Jan 2023 – Apr 2026

Not yet confirmed
  • Leading a team of 8-10 recruiters, managing end-to-end recruitment, vendor sourcing, and direct sourcing for agent-level profiles.
  • Administering the integrated workforce management responsible for strategic & operational demand management, workforce planning, talent acquisition, on-boarding, skill management including up-skill & cross skill, learning.
  • Participating in the selection process for high-level positions, including executive-level appointments and serving on the selection committee for nationwide candidate searches and high-profile placements.
  • Building a cohesive HR team with a unified mission, focusing on HR deliverables through mission-building interventions.
  • Structuring and implementing a shared services recruiting model across multiple business units and locations, developing action plans, compliance programs, recruiting policies, and establishing metrics to monitor results.
  • Partnering with senior leaders, creating, communicating, and executing a comprehensive talent acquisition strategy, covering university relations to senior executive recruitment.
  • Managing a candidate pipeline of over 800+ candidates, successfully hiring 300+ candidates per month.
  • Setting and monitoring team targets (monthly, quarterly), batch planning, and stakeholder coordination to optimize recruitment efforts.
  • Managing key hiring metrics, including hiring TAT, onboarding TAT, fill rate, hiring diversity, compensation planning, and cost-per-hire (CPH).
  • Administering end-to-end recruitment life cycle and ensured adherence to the process with involvement in vendor management, rate negotiation & finalization and monitoring of vendor performance.
  • Leading the new client onboarding process, creating hiring SOPs, financial planning, and market research to support recruitment strategies.
  • Ensuring compliance with industry regulations and company policies, maintaining hiring hygiene and audit standards.
  • Hiring and onboarding bilingual candidates for French, German, and Spanish-speaking roles.
  • Leading team meetings and one-on-one coaching sessions to drive continuous performance improvement.
  • Recruiting, hiring, and training new employees, conducting regular performance evaluations and feedback sessions.
C

Assistant Manager Human Resources

Concentrix Daksh Services Private Limited · Jun 2022 – Jan 2023

Not yet confirmed
  • Led a team of 5 recruiters, overseeing end-to-end recruitment, vendor sourcing, and direct sourcing for both agent and non-agent level roles.
  • Mentored, guided, trained, and upskilled team members through regular feedback and review sessions, ensuring targets and deliverables were met.
  • Managed a pipeline of 800+ candidates and hired 300+ candidates monthly, maintaining hiring timelines and target time-to-fill rates.
  • Set and managed team targets (monthly, quarterly), batch planning, and stakeholder coordination to align hiring strategies with business needs.
  • Built strong relationships with stakeholders to ensure seamless hiring planning and execution for both current and future recruitment needs.
  • Managed hiring TAT, onboarding TAT, fill rate, hiring diversity, compensation planning, and cost-per-hire (CPH) to improve efficiency.
  • Led market research to understand new client hiring requirements, developing hiring SOPs and financial strategies for smooth onboarding.
  • Ensured accurate and timely reporting of hiring metrics through daily, weekly, and monthly reports, maintaining hiring hygiene and compliance.
  • Individually hired for social media profiles while also supporting the new client onboarding process and workflow setup.
  • Organized recruitment drives and job fairs, enhancing employer branding and attracting top talent.
  • Collaborated with hiring managers to craft accurate job descriptions and recruitment strategies, ensuring an efficient hiring process.
  • Conducted employee performance reviews, implemented corrective actions, and facilitated smooth onboarding and orientation programs.
S

Recruitment Lead

SITEL India Pvt. Ltd. · Apr 2015 – May 2022

Not yet confirmed
  • Managed a pipeline of 100+ candidates, successfully hiring 40+ candidates per month, consistently meeting hiring targets.
  • Led full-cycle recruitment for operations and senior-level roles, including Team Leaders, Operations Managers, QAPs, and SMEs.
  • Specialized in linguistic hiring for French, Japanese, German, and Spanish candidates, broadening the talent pool.
  • Consulted with hiring managers and supervisors, ensuring accurate job requirement communication and timely closure of roles.
  • Assigned as Project SPOC for the implementation of a new onboarding and documentation tool, training the PAN India Hiring & Onboarding team.
  • Contributed to new process implementations and technology adoption to enhance recruitment and onboarding efficiency.
  • Monitored and generated reports on time-to-fill ratios, cost-per-hire, and hiring trends, ensuring compliance with labor laws.
  • Managed relationships with external staffing agencies, negotiated contracts, and coordinated with finance for payment processing.
  • Led onboarding activities, conducted orientation programs, and trained new hires on internal policies and procedures.
  • Developed and implemented comprehensive recruitment strategies to attract and retain top talent across various roles.
  • Organized career fairs, open houses, and recruitment events, strengthening employer presence in the talent market.
A

IT Executive-Logistics

Aramex Emirates LLC · Mar 2013 – Sep 2014

Not yet confirmed
  • Provided technical support to 150+ end users via telephone, email, and ticketing systems, ensuring timely resolution of hardware and software issues.
  • Analyzed and troubleshot hardware, software, and network connectivity issues, utilizing diagnostic tools to enhance system performance.
  • Installed, upgraded, and supported Windows XP, Windows 7, and Microsoft Office (2007, 2010, 2013) along with authorized desktop applications and peripheral devices.
  • Managed Microsoft-based server technologies including Windows 2003/2008 Servers, Exchange, Active Directory, MS SQL, and Terminal Server for seamless IT operations.
  • Administered user accounts, performed password resets, and managed user access policies via Active Directory.
  • Led VPN and Dial-up Connection setups, ensuring secure and efficient remote access for users.
  • Deployed, serviced, and configured radio-enabled scanners, streamlining inventory tracking and operational efficiency.
  • Created and maintained SOPs for new clients, facilitating workflow standardization and training for OPS and CMT teams.
  • Provided hardware and application support, including installation, customization, and troubleshooting of printers, desktops, and authorized peripheral devices.

Skills 0 proven through work

Also works with

Recruiting Agency ManagementDropout ReductionTalent RetentionInnovative Recruitment StrategiesLinguistic HiringCost Per Hire OptimizationInterview PreparationIndustry Chain AnalysisDomain-Based Team OrganizationProcess ImprovementTeamworkAdaptabilityStrategic PlanningCross-Departmental CoordinationNegotiatingJob Description WritingConsultationSLA AdherenceCost-Saving Initiative ManagementProfessional Skill DevelopmentTraining Needs AnalysisBudget ManagementIndeed Platform UsageSelf-Directed LearningSuccession Planning & Knowledge TransferEmployee Training & DevelopmentDaily Operational ReportingProblem SolvingMentoring and Peer CoachingNaukri.com UsageLinkedIn for ProspectingMarket ResearchBrand MarketingRemote Team ManagementStakeholder ManagementInterview Coordination with Hiring ManagersDatabase ManagementATS Platform ManagementEmployee Referral SourcingMulti-Location Operations ManagementTalent Pipeline ManagementGoal setting (defining key results)Team LeadershipHigh-Volume RecruitingStakeholder Communication AdaptationWorkforce PlanningMeeting FacilitationEmployee Onboarding CoordinationPeople Management

Proof of Work

Proof of Work

Ushnan shares this with people who ask. You'll hear back either way.

Education

Master's Degree, MBA

EIILM · 2011 — 2013

Bachelor's Degree, Computer Science

Viva College of Arts, Science and Commerce, Mumbai University · 2008 — 2011

Contact details

Contact details

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