
Senior Software Engineer
Kore.ai · Jan 2026 – Present
- Designed and deployed conversational AI and voice agents integrating LLMs with STT, TTS, tools, REST APIs, and enterprise backends systems
- Optimized RAG pipelines (embeddings, FAISS), tuning chunking, top-k, and prompt context to balance accuracy, latency, and cost
- Built AI proof-of-concepts for customer use cases and took validated workflows to production; tracked accuracy, precision@k, and latency
- Received Spotlight Award for delivering customer-focused AI solutions and translating complex business requirements into production-ready workflows

