US
Umair Shaikh
Mumbai
Contact details — on requestProof of Work — on request
Experience
P
Senior Marketing Executive
Physics Wallah · Nov 2025 – Present
- Planned and executed city-level marketing initiatives to improve brand awareness, visibility, and market penetration across Mumbai.
- Led large-scale brand activation events including Aagaz (2000+ attendees) and Aabhar (200+ attendees) to strengthen community engagement and brand recall.
- Built and maintained B2B partnerships with 15-20 schools and coaching institutes, supporting long-term institutional visibility.
- Executed targeted outreach and activation campaigns to strengthen market presence in high-potential zones.
- Managed and coordinated multi-channel marketing activities to improve brand engagement and campaign effectiveness.
- Led and mentored a team of 3-5 associates, ensuring smooth execution of campaigns and on-ground activities.
- Tracked campaign performance, engagement metrics, and walk-ins to improve ROI and strategic decision-making.
- Collaborated with admissions and operations teams to align marketing initiatives with business growth objectives.
Account Management & Operations Associate
Amazon · Nov 2024 – Oct 2025
- Supervised Western India Region Amazon Shipping operations, ensuring high-quality service delivery and operational efficiency.
- Improved CSAT by 5-8% and reduced repeat contacts by 10-12% through RCA-driven process improvements.
- Conducted root cause analysis (RCA) on high-impact issues and implemented corrective actions.
- Led operations teams handling high-volume customer interactions while maintaining Amazon CX standards and SLA adherence.
- Supervised and coached 12-18 operations associates handling 300–500 customer interactions daily.
- Coordinated with logistics, tech, and backend teams to resolve complex escalations efficiently.
- Monitored and optimized SLA, TAT, CSAT, and performance metrics to maintain operational excellence.
- Prepared daily and weekly performance reports and shared insights with leadership.
R
Marketing & Admissions Coordinator
Radiance Academy · Jan 2020 – Apr 2022
- Supported marketing initiatives to improve local brand awareness and student engagement.
- Managed the complete admissions lifecycle, including counselling, onboarding, and parent coordination.
- Improved lead-to-admission conversion by ~20% through structured follow-ups and communication.
- Coordinated class operations, batch scheduling, and onboarding processes.
- Acted as liaison between students, parents, faculty, and management to ensure smooth operations.
Skills 0 proven through work
Also works with
Product DemonstrationsSales ExecutionConversion Rate OptimizationCRM Data Entry and MaintenanceFollow-Up Sequence CreationMicrosoft ExcelSmall Business PromotionClosing the SaleClient CounselingAnalytical ThinkingProblem SolvingTransparent CommunicationVendor CoordinationRoot Cause AnalysisSafety ManagementService Quality AssuranceTeam SupervisionIssue EscalationLogistics CoordinationProcess ImprovementOperations ManagementAccount ManagementC-Suite Stakeholder EngagementIncentive StructuringValue Proposition TailoringPerformance Marketing PlanningStakeholder ManagementLead GenerationBusiness Growth StrategyOffline MarketingCampaign PlanningEvent Planning & OrganizationBrand Marketing
Proof of Work
Proof of Work
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Education
Bachelor of Management Studies (BMS), Marketing
SIES College, Mumbai · 2022 — 2025
Contact details
Contact details
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