US

Umair Shaikh

Mumbai

Open to

Mumbai

Work style

on-site

Contact details — on requestProof of Work — on request

Experience

P

Senior Marketing Executive

Physics Wallah · Nov 2025 – Present

Not yet confirmed
  • Planned and executed city-level marketing initiatives to improve brand awareness, visibility, and market penetration across Mumbai.
  • Led large-scale brand activation events including Aagaz (2000+ attendees) and Aabhar (200+ attendees) to strengthen community engagement and brand recall.
  • Built and maintained B2B partnerships with 15-20 schools and coaching institutes, supporting long-term institutional visibility.
  • Executed targeted outreach and activation campaigns to strengthen market presence in high-potential zones.
  • Managed and coordinated multi-channel marketing activities to improve brand engagement and campaign effectiveness.
  • Led and mentored a team of 3-5 associates, ensuring smooth execution of campaigns and on-ground activities.
  • Tracked campaign performance, engagement metrics, and walk-ins to improve ROI and strategic decision-making.
  • Collaborated with admissions and operations teams to align marketing initiatives with business growth objectives.
Amazon

Account Management & Operations Associate

Amazon · Nov 2024 – Oct 2025

Not yet confirmed
  • Supervised Western India Region Amazon Shipping operations, ensuring high-quality service delivery and operational efficiency.
  • Improved CSAT by 5-8% and reduced repeat contacts by 10-12% through RCA-driven process improvements.
  • Conducted root cause analysis (RCA) on high-impact issues and implemented corrective actions.
  • Led operations teams handling high-volume customer interactions while maintaining Amazon CX standards and SLA adherence.
  • Supervised and coached 12-18 operations associates handling 300–500 customer interactions daily.
  • Coordinated with logistics, tech, and backend teams to resolve complex escalations efficiently.
  • Monitored and optimized SLA, TAT, CSAT, and performance metrics to maintain operational excellence.
  • Prepared daily and weekly performance reports and shared insights with leadership.
R

Marketing & Admissions Coordinator

Radiance Academy · Jan 2020 – Apr 2022

Not yet confirmed
  • Supported marketing initiatives to improve local brand awareness and student engagement.
  • Managed the complete admissions lifecycle, including counselling, onboarding, and parent coordination.
  • Improved lead-to-admission conversion by ~20% through structured follow-ups and communication.
  • Coordinated class operations, batch scheduling, and onboarding processes.
  • Acted as liaison between students, parents, faculty, and management to ensure smooth operations.

Skills 0 proven through work

Also works with

Product DemonstrationsSales ExecutionConversion Rate OptimizationCRM Data Entry and MaintenanceFollow-Up Sequence CreationMicrosoft ExcelSmall Business PromotionClosing the SaleClient CounselingAnalytical ThinkingProblem SolvingTransparent CommunicationVendor CoordinationRoot Cause AnalysisSafety ManagementService Quality AssuranceTeam SupervisionIssue EscalationLogistics CoordinationProcess ImprovementOperations ManagementAccount ManagementC-Suite Stakeholder EngagementIncentive StructuringValue Proposition TailoringPerformance Marketing PlanningStakeholder ManagementLead GenerationBusiness Growth StrategyOffline MarketingCampaign PlanningEvent Planning & OrganizationBrand Marketing

Proof of Work

Proof of Work

Umair shares this with people who ask. You'll hear back either way.

Education

Bachelor of Management Studies (BMS), Marketing

SIES College, Mumbai · 2022 — 2025

Contact details

Contact details

Umair shares this with people who ask. You'll hear back either way.

Ask about this candidate

AI responses may contain errors. Proof status and source information are provided by Proof of Skill.

A Proof CV — one profile, kept current, with the proof attached. Back to the portal