Ujwal Marwah

As a Customer Services Executive, I bring a calm and diligent approach to every interaction, ensuring honest and compliant service delivery. I am driven by a desire for mastery, constantly refining my understanding of processes to provide logical and principled solutions that uphold the highest standards.

Experience

B

Customer Services Executive

Blubird Integrated Services · Jun 2025 – Jul 2025

Not yet confirmed

• Contractual role
• Handled customer inquiries and support requests through email, tickets and webchat to maintain high customer satisfaction.
• Developed email drafts for given tasks.

C

Analyst

CashKaro · Feb 2024 – Jul 2024

Not yet confirmed

• Effectively managed customer inquiries and support requests through email, ensuring timely and accurate responses to maintain high customer satisfaction.
• Developed email drafts tailored to specific projects.

E

Sr. Associate

ElbowCurve Pvt. Ltd · Feb 2022 – Jul 2023

Not yet confirmed

• Collected and evaluated customer survey data to identify areas for improvement.
• Conducted email marketing and assisted customers via email, ensuring timely responses.
• Consistently achieved targets ahead of the given time frame.

W

Web Chat Associate

Webhelp India · Feb 2014 – Aug 2020

Not yet confirmed

• Assisted customers through online chat, providing prompt and effective support.
• Generated sales by recommending and upgrading services to meet customer needs.
• Provided guidance and assistance to new team members, ensuring a smooth onboarding process.
• Recognized for best achievement in customer service and sales.
• Consistently achieved targets and exceeded client expectations.

F

Team Coach Production

Fidelity Information Services · Apr 2010 – Jan 2014

Not yet confirmed

• Provided comprehensive support and ensured timely response to clients through online chat.
• Supported team members with various tasks and challenges.
• Assisted new team mates during their On-the-Job Training (OJT) period.
• Awarded for best V-SAT achievement.
• Consistently achieved targets and exceeded client expectations.

Sr.Operations Executive

IBM Daksh · Sep 2007 – Apr 2010

Not yet confirmed

• Addressed customer inquiries over the phone, delivering accurate and efficient solutions.
• Guided new associates through product and process knowledge, ensuring smooth onboarding.
• Maintained and updated team performance data daily, ensuring accuracy and reliability.
• Awarded for outstanding C-SAT (Customer Satisfaction) achievement.
• Consistently met and exceeded targets, surpassing client expectations.
• Recognized as the top trainee during the training program.