trapti singh

Proof of Experience

Coalizao.ae · Feb 2026 – Present

Engineering a 90-test-case AI/LLM evaluation framework - retrieval quality, context precision, security, and hallucination guardrails - for a production NLP model; validated so far on a test dataset, with full-scale evaluation to begin once production data is available.
Built and automated Salesforce regression test scenarios using Robot Framework, Playwright, and Selenium.
Automated 51 regression test cases across Salesforce Campaign and Lead modules, with 42 of 51 validated so far; built persona-based login workflows for multiple Salesforce user roles.
Executed regression test runs and delivered live demos of testing/automation outcomes directly to clients.
Used KaneAI to design and generate AI-assisted test cases for an e-commerce client project.
Developed Zoho LMS automation workflows to support internal learning and operational processes.
Collaborate with developers and stakeholders in Agile/Scrum ceremonies; independently investigate automation failures (locators, pop-ups, iframes, environment issues) and validate fixes.

Pragati Software · Oct 2024 – Jan 2026

Developed a RAG-based HR Policy Assistant chatbot (2025) enabling natural-language, source-grounded Q&A over internal HR policy documents - covering retrieval/context workflow, prompt design, and grounded response generation.
Built an AI-enabled marketing automation pipeline connecting Apollo.io and Zoho CRM (native integration), automating lead acquisition, qualification, and sync end-to-end.
Implemented Zoho CRM end-to-end for marketing and sales operations, including lead lifecycle management, nurturing workflows, and reporting.
Planned and executed email marketing campaigns and webinar programs, coordinating with sales and technical stakeholders on requirements and assets.
Improved multi-channel campaign ROI by approximately 20% through targeting and data tracking in Zoho CRM; automated lead-management workflows, cutting manual follow-ups by approximately 60%.
Deployed Zoho chatbot enhancements delivering 15-20 qualified leads monthly; managed Zoho, Netcore, and LinkedIn Sales Navigator integrations.
Organized booth/event campaigns (including one personally organized) that earned the company a marketing excellence award.
Cleaned up and normalized the CRM database, improving data quality and targeting accuracy; documented workflows and delivered regular performance reporting to leadership.

MTAB Technology Center · May 2021 – Oct 2024

Managed CRM systems and automated email marketing/lead-nurturing workflows for B2B client accounts.
Organized webinars, virtual events, and technical demos, coordinating with internal teams and external stakeholders.
Led Zoho CRM partnership activities and cross-functional collaboration with remote marketing and technology teams.
Drove personalized email campaigns to a 75% open rate and an approximately 40% higher click-through rate.

CollegeDunia & Henry Harvin · Nov 2020 – Apr 2021

Authored technical, educational, and marketing blog content and ghostwritten articles for digital platforms, supporting SEO and audience-engagement strategies.

Takshshila Institute of Engineering and Technology · Aug 2013 – Oct 2013

Sagar Institute of Research Technology & Science (SIRTS) · Oct 2008 – Mar 2012

Taught engineering subjects and developed technical curriculum, strengthening analytical and technical communication skills.
Mentored students and developed interactive teaching modules to support academic performance and classroom engagement.

No completed sessions yet. Anything trapti finishes shows up here with the evidence behind it.

Simplilearn & Caltech CTME

Rajiv Gandhi Technical University · 2012

Rajiv Gandhi Technical University