Tharun Kumar Reddy
Experience
AI Engineer
DVK Software · Aug 2025 – Present
- Developed a LangGraph-based Agentic AI system for customer issue classification, order verification, payment analysis, and resolution.
- Implemented conditional workflows, tool calling, RAG-based policy retrieval, and state management.
- Added human-in-the-loop approval for high-risk refund operations and implemented retries and error handling.
- Improved workflow reliability and observability using LangSmith tracing, logging, and monitoring.
- Impact: Automated multiple customer-support decisions and reduced manual intervention while maintaining human approval for sensitive financial actions.
AI Engineer
Enterprise IT Research & Intelligence · Aug 2024 – Jul 2025
- Developed a multi-agent research platform that automates enterprise technology research and report generation.
- Built specialized Search, Reader, Writer, and Critic agents for information retrieval, extraction, report generation, and quality evaluation.
- Integrated Tavily and BeautifulSoup for real-time web research and content extraction.
- Implemented shared state and automated the complete research → extraction → report → evaluation workflow.
- Impact: Reduced manual research effort by automating information gathering, report preparation, and quality review through coordinated AI agents.
AI/ML Engineer
Medical Knowledge & Clinical Decision Support RAG System · Jan 2023 – Jul 2024
- Developed a medical RAG assistant for retrieving information from clinical guidelines, research papers, drug information, and healthcare protocols.
- Built document ingestion, chunking, embeddings, semantic/hybrid retrieval, and reranking pipelines.
- Improved response reliability through grounded generation, source citations, and hallucination mitigation.
- Developed the application using Streamlit and APIs, with RAG evaluation and Docker/AWS deployment.
- Impact: Automated medical information retrieval and reduced dependency on manual document searching while improving response traceability and retrieval relevance.
AI/ML Engineer
E-Commerce Sales Forecasting & Demand Prediction System · Sep 2021 – Dec 2022
- Developed an ML-based sales forecasting system using historical sales and business factors such as price, discount, advertising spend, and website traffic.
- Performed data preprocessing and feature engineering and developed a Multiple Linear Regression model.
- Evaluated predictions using MAE, MSE, RMSE, and R2 and analyzed factors influencing sales.
- Impact: Automated sales prediction and reduced manual analysis effort, supporting faster sales planning, demand estimation, and inventory decisions.
Skills 0 proven through work
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Education
Bachelor of Technology, Information Technology
JNTU Anantapur University, Sree Vidyanikethan Engineering College · 2017 — 2021
Contact details
Contact details
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What drives their work
The Architect
Designs and refines systems to ensure their foundational integrity and practical impact.
Tharun's superpower
You excel at designing robust and scalable AI systems that deliver reliable, production-ready solutions.
How Tharun works
You are well-suited for roles in teams that value robust system design, technical excellence, and practical application of AI technologies.
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