Tasarrun Nazreen

As a Senior Cabin Crew and Customer Service & Operations Lead, I bring a calm and empathetic approach to every interaction, ensuring passenger comfort and satisfaction. I am meticulously accountable for operational excellence and resilient in navigating challenges, always striving to create a positive and seamless experience.

Experience

S

Senior Cabin Crew, Customer Service & Operations Lead

SpiceJet Limited · Sep 2017 – Present

Not yet confirmed

• Managed end-to-end order processing for in-flight inventory - forecasting, requisitioning, and reconciling stock of food, beverages, and supplies across assigned flights daily.
• Coordinated with ground vendors and catering suppliers to confirm quantities, verify deliveries against manifests, and maintained a live cart sheet to prevent last-minute sourcing gaps.
• Consistently met a 45-minute aircraft turnaround window by managing parallel workstreams across vendor handoffs, cabin readiness, and passenger boarding.
• Drove in-flight sales against monthly targets - tracking margins on high-margin items and adjusting upsell priority based on stock levels and cost per unit.
• Reduced per-flight costs by auditing post-flight stock, identifying recurring over-orders, and adjusting future requisitions to cut avoidable waste.
• Resolved 20+ operational disruptions per shift independently - vendor delays, missing items, irregular operations, making autonomous calls to keep turnarounds on schedule.
• Coordinated across ground teams, catering vendors, and cockpit to maintain schedule integrity during cancellations, diversions, and overbooking situations.
• Maintained audit-ready order logs with zero documentation errors across 6+ years - every inventory movement and vendor transaction traceable on demand.
• Mentored junior crew on order handling, vendor coordination, and on-the-spot decision-making, reducing error rates across shared shifts.

S

Senior Cabin Crew

SpiceJet Limited · Sep 2017 – Feb 2026

Not yet confirmed

• Led in-flight customer service delivery for 180–200 passengers per shift in a time-critical, safety-first environment.
• Acted as the primary escalation point for complaints, service disruptions, and passenger welfare issues.
• • Managed 20+ customer escalations per shift on average, covering delays, seating disputes, medical situations, and special service requests, achieving first-contact resolution in the majority of cases.
• • Coached and mentored junior crew members on service standards, compliance, and complaint handling; contributed directly to team performance scores.
• • Coordinated across ground operations, cabin crew, and cockpit teams to deliver seamless, end-to-end passenger experience even during irregular operations (cancellations, diversions, overbooking).
• • Maintained detailed service logs and customer feedback records to support quality audits and process improvements.
• • Consistently exceeded service KPIs across 6+ years, earning repeated recognition from leadership and customers alike.
• • Conducted identity verification and document checks for passengers requiring special services, visa-on-arrival travel, and deportee/escort handling in compliance with airline and regulatory protocols.
• • Performed risk-based assessments of passenger behavior and flagged potential security or compliance concerns to ground operations and security teams.
• • Maintained accurate, audit-ready service records and incident documentation in line with DGCA regulatory standards.

V

Operations Officer

VFS Global · May 2016 – Aug 2017

Not yet confirmed

• • Managed end-to-end applicant lifecycle, from appointment handling to document submission, in a high-volume visa processing environment.
• • Verified and processed sensitive identity documents (passports, visas, financial records), ensuring strict compliance with embassy and data privacy regulations.
• • Conducted preliminary due diligence on applications, identifying discrepancies, incomplete data, or potential fraud indicators and escalating appropriately.
• • Maintained accurate, confidential customer records in line with data protection and compliance standards.
• • Advised applicants on documentation requirements, timelines, and status updates while maintaining high service quality under tight deadlines.
• • Handled sensitive personal data with a high degree of accuracy and confidentiality in a regulated environment.
• • Consistently met turnaround time targets and maintained strong customer satisfaction scores in a high-footfall setup.

V

Operations Officer, Customer Service

VFS Global · May 2016 – Aug 2017

Not yet confirmed

• Managed the full applicant order lifecycle - intake, verification, submission, and resolution - processing 30+ cases daily with zero SLA breaches.
• Reduced per-case processing time by catching errors at intake, preventing rework and keeping the pipeline moving.
• Maintained 100% order accuracy across a high-volume pipeline - no errors, no rework, no chasing for missing information.
• Coordinated with embassy and vendor stakeholders to align timelines, resolve exceptions, and ensure every case closed cleanly within its window.
• Consistently met throughput targets under pressure, working fast and accurately without supervision.

Customer Support Associate

Cegura Technology Solutions · Nov 2015 – Apr 2016

Not yet confirmed

• • Handled inbound and outbound customer interactions via phone and email, resolving queries within defined SLA timelines using internal systems.
• • Verified customer identity and account details during interactions, adhering to internal compliance and data security protocols.
• • Documented and tracked customer interactions with high accuracy, ensuring audit-compliant records.
• • Identified and escalated unusual account behaviour or potentially suspicious activities in line with internal risk procedures.
• • Collaborated with cross-functional teams to resolve complex cases, ensuring minimal turnaround time and effective issue closure.
• • Maintained high customer satisfaction through structured problem-solving and clear communication.

C

Customer Support Associate

Cegura Technology Services · Nov 2015 – Apr 2016

Not yet confirmed

• Resolved 95%+ of inbound cases within SLA by independently owning each interaction end-to-end triaging, processing, and closing without escalation.
• Maintained audit-ready case records with high accuracy, ensuring every case was traceable and nothing fell through the cracks.
• Flagged and escalated irregularities with zero missed cases, acting decisively on patterns without waiting for instruction.