Tanmay Bapat

I am an ambitious Program Manager specializing in AI strategy, governance, and transformation, driven by a strong desire for autonomy in shaping complex initiatives. My approach is meticulously logical, ensuring robust frameworks and impactful, pragmatic outcomes.

Experience

C

Process Excellence Manager - AI Strategy, Governance & Transformation

CavinKare Pvt. Ltd. · Dec 2024 – Present

Not yet confirmed

• Direct Al strategy and operational transformation across 3-4 concurrent enterprise workstreams; evaluate business bottlenecks and prioritize Al/automation opportunities against business objectives, risk and value.
• Defined GenAl usage guardrails covering acceptable-use principles, human validation, prompt/output controls, data-handling expectations and escalation/approval workflows to support responsible enterprise adoption.
• Established data classification and input-validation controls for Al-enabled workflows; introduced restrictions and review mechanisms to reduce exposure of sensitive/confidential information to external Al environments.
• Architected and governed a nationwide enterprise compliance ecosystem covering 1,200+ checkpoints, with standardized control ownership, access workflows, input-validation schemas and evidence requirements.
• Evaluated GenAl productivity platforms and workflows including Gemini, Claude, GPT-based solutions and Microsoft Al ecosystem options, assessing business fit, data handling, access, risk, governance and adoption considerations.
• Engineered REST API and script-based validation workflows, reducing processing cycle time from 48 hours to 5 minutes (~99% TAT reduction) and generating 40+ Lakhs in recurring annual value.
• Implemented structured validation mechanisms and quality checkpoints to improve input-data reliability, reduce operational defects and support consistent downstream Al/automation outcomes.
• Built Power BI dashboards and SQL data models tracking throughput, error rates, control compliance and adoption; supported 95%+ active platform adoption through stakeholder engagement and change management.
• Partnered with business, technology and process stakeholders to standardize controls, identify operational risks, resolve data-quality issues and institutionalize scalable operating practices.

M

Quality Analyst & Process Consultant

Mphasis Ltd. · Jan 2022 – Nov 2024

Not yet confirmed

• Analyzed multi-source enterprise datasets using SQL and Advanced Excel, applying DMAIC and root-cause analysis to identify data/process defects and establish standardized operating playbooks.
• Designed automated Power BI KPI and performance-monitoring dashboards to track quality compliance, variance trends, SLA adherence and operational risk across high-volume workflows.
• Collaborated with technical delivery teams to standardize governance checkpoints, mitigate operational risk, document controls and establish audit-ready SOPs.
• Supported process transformation initiatives by identifying recurring failure points, improving control mechanisms and translating analytical findings into actionable process improvements.

Technical Support Advisor

Tech Mahindra · Dec 2020 – Jan 2022

Not yet confirmed

• Partnered with software engineering teams to resolve operational discrepancies, map support workflows and maintain standardized technical documentation.
• Supported workflow remediation and process standardization across technology-enabled operations.

Customer Service Associate

Amazon · Apr 2020 – Sep 2020

Not yet confirmed

• Executed transaction exception resolution under strict operational quality, productivity and SLA benchmarks.
• Maintained adherence to standardized workflows and customer-service quality requirements in a high-volume environment.

What drives their work

The Architect

Systematically designs and constructs robust solutions.

Tanmay's superpower

You excel at architecting integrated systems and processes that drive significant operational improvements and foster organizational independence.

How Tanmay works

You are best suited for roles that require a blend of strategic thinking, hands-on system design, and process improvement, particularly in environments undergoing digital or AI transformation.