Tanishka Patwari

Contact details — on requestProof of Work — on request

Experience

Customer Success Specialist

Flexifunnels · Jan 2024 – Present

Not yet confirmed

Led end-to-end SaaS onboarding and implementation for new customers, resolving technical setup issues across domains, funnels, API integrations, and automation workflows - driving platform adoption and reducing time-to-value.
Executed data-driven retention strategies through customer lifecycle analysis and churn prediction, increasing long-term customer retention by 18% and NPS by 15 points.
Built automated CRM dashboards in Power BI and Excel using DAX to monitor CSAT scores, customer health scores, product adoption metrics, and key business KPIs - enabling proactive intervention for at-risk accounts.
Performed root cause analysis and escalation management for complex technical issues, maintaining a 95%+ SLA resolution rate across all customer tiers.
Reduced average customer response time by 30% by redesigning escalation workflows and owning cross-functional coordination across Product, Engineering, and Support teams.
Conducted customer journey mapping, data validation, and user training sessions to improve platform adoption, customer engagement, and operational efficiency.

Social Media Marketing Intern

Feedbox · Jan 2023 – Jan 2024

Not yet confirmed

Constructed weekly performance dashboards tracking Reach, CTR, and Conversion Rate KPIs, enabling data-backed pivots in marketing spend allocation.
Optimized content strategy by analyzing campaign performance data, resulting in a 75% increase in total audience engagement across channels.
Monitored audience behavior trends and applied insights to improve content delivery efficiency by 25%.

Skills 0 proven through work

Also works with

SaaS Customer SuccessTaking OwnershipTeamworkKPI AnalysisApplying Best PracticesPersonalized Outreach MessagingCustomer Behavior AnalysisAudience Engagement StrategyCampaign Performance AnalysisContent Optimization Using Performance DataApplication Performance OptimizationJob Aid DesignTechnical DocumentationProcess ImprovementCross-Departmental CoordinationWorkflow Design (Process Mapping)User Experience ImprovementCustomer Satisfaction AnalysisDashboard UI DesignWorkflow CoordinationSocial Media MarketingEmail Marketing StrategyEmail Automation Flow DesignCustomer Retention and Churn PreventionAudience Engagement AnalysisPower BIMicrosoft ExcelQuery WritingCustomer Issue ResolutionSalesforce CRMTicket ManagementCustomer ServiceTask AutomationAPI IntegrationClient Onboarding

Proof of Work

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Education

Master's, Business Economics (Finance)

School of Economics, Devi Ahilya Vishwavidyalaya, (DAVV) · 2024 — 2026

Bachelor's, Journalism and Mass communication

School of Journalism and Mass Communication, (DAVV) · 2021 — 2024

Links

linkedin.com/in/tanishkapatwari1208

Contact details

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