syeda summaiyafatima

As an HR professional, I approach my work with a determined and ambitious spirit, meticulously ensuring every detail is handled with punctuality. My resilience allows me to navigate challenges effectively, driven by an idealistic vision for fostering positive and supportive work environments.

Experience

T

HR Associate II

Talent Resource Consulting (Client: Amazon) · Apr 2026 – May 2026

Not yet confirmed

• Supported end-to-end recruitment operations by coordinating interview schedules between recruiters, hiring managers, and candidates.
• Assisted recruiters in maintaining candidate records and recruitment documentation.
• Updated recruitment data in the Applicant Tracking System (ATS).
• Coordinated candidate communication throughout the hiring process.
• Assisted in onboarding documentation and joining formalities.
• Supported the recruitment team as a Subject Matter Expert (SME) by resolving process-related queries.
• Guided team members on recruitment processes and documentation standards.
• Collaborated with internal stakeholders to ensure smooth recruitment operations.
• Generated recruitment reports and maintained SLA compliance.
• Assisted in implementing process improvements to enhance recruitment efficiency.

KPO Analyst

Virtusa · Feb 2025 – Feb 2026

Not yet confirmed

• Managed operational activities while ensuring compliance with organizational processes and quality standards.
• Supported team members as a Subject Matter Expert (SME) by resolving operational and process-related queries.
• Assisted Team Leads in handling escalations and complex operational cases.
• Mentored newly onboarded associates on process workflows and quality expectations.
• Conducted knowledge-sharing sessions and refresher training programs.
• Monitored quality and productivity metrics to ensure operational excellence.
• Prepared operational reports and maintained accurate documentation.
• Identified opportunities for process improvements and workflow optimization.
• Coordinated with cross-functional teams to ensure timely issue resolution.

Associate – Account Management

Sutherland Global Services · Apr 2024 – Nov 2024

Not yet confirmed

• Managed customer accounts while ensuring exceptional service delivery.
• Supported the team as a Subject Matter Expert (SME) by resolving account and process-related queries.
• Assisted newly hired associates during onboarding and transition.
• Handled customer escalations and ensured timely issue resolution.
• Shared process updates, best practices, and quality standards with team members.
• Coordinated with Team Leads to improve team performance.
• Maintained productivity, quality, and service level targets.
• Prepared operational reports and maintained documentation.
• Contributed to continuous process improvement initiatives.

Associate

Wipro Limited · Aug 2022 – Dec 2023

Not yet confirmed

• Reviewed customer accounts while ensuring compliance with client policies and quality standards.
• Conducted detailed content reviews and maintained high levels of accuracy.
• Supported team members by resolving process-related queries.
• Assisted Team Leads in day-to-day floor support activities.
• Mentored and guided newly hired associates.
• Handled first-level process escalations and quality concerns.
• Shared process updates and policy changes with the team.
• Recommended process improvement ideas to improve operational efficiency.
• Maintained productivity and quality targets consistently.