Syam Son

Data Analytics Learner | Game Testing Enthusiast | Excel | SQL | Python | Power BI | Open to Work · Hyderabad, Telangana, India

As a Process Executive with a year of experience, I approach my work with determination and a strong sense of accountability, always striving for creative and high-quality solutions. My ambition drives me to meticulously analyze processes, ensuring precision and continuous improvement, particularly in areas like quality assurance and data analysis.

Experience

Process Executive – Business Process Services (TCS)

TCS · Feb 2024 – Feb 2026

Not yet confirmed

• Analyzed large volumes of customer and operational data using Excel (pivot tables, VLOOKUP, charts) to generate weekly and monthly reports.
• Supported process improvement by identifying recurring issues in ticket logs and escalations.
• Collaborated with internal teams to ensure accurate documentation and timely issue resolution.
• Automated repetitive reporting tasks using macros and Excel formulas, reducing manual workload by 20%.
• Maintained high data quality and compliance with SLA standards across multiple regions.
• Developed dashboards in Power BI (self-initiated) to visualize team performance and customer satisfaction trends.
• Gained working exposure to structured data, service-level reporting, and performance KPIs.