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SWAPNA SUMAN

I am a highly organized and meticulous PMO professional, driven by a strong sense of accountability and a vision for achieving impactful results. My diligent approach ensures projects are managed with precision, while my collaborative spirit fosters effective communication and understanding within the team.

Open to

Delhi · Noida · Gurgaon

Work style

on-site

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

G

PMO

Greentech ITS LLP · Feb 2025 – Present

Not yet confirmed
  • Managed 150+ concurrent Toll Management and ITS projects ensuring timely execution and compliance.
  • Coordinated end-to-end project lifecycle activities including planning, execution, monitoring, reporting, and closure.
  • Prepare BOQ and PO as per client requirements.
  • Supported resource planning, allocation, deployment tracking, workforce utilization, and field engineer management.
  • Ensure resources are used efficiently and according to the project budget.
  • Prepare contingency plans for shortages of resources.
  • Determine and plan additional requirements of resources as per the contract agreement.
  • Prepared MIS reports, project health reports, governance dashboards, and executive summaries.
  • Managed billing records, invoice processing, procurement tracking, inventory management, and vendor coordination.
  • Worked with clients including Reliance, JEPL, NHAI, IHMCL, NHLML, and Afcons.
  • Tracked project risks, issues, escalations, and resolution activities.
  • Collaborated with operations, finance, development, support, and business teams.
E

Project Consultant

Entab Infotech Pvt. Ltd. · May 2024 – Feb 2025

Not yet confirmed
  • Managed software implementation and deployment projects for educational institutions.
  • Like Aditya Birla, Delhi Public School, GD Goyenka, and many more.
  • Managing school ERP project, on day to day basis, analysing stakeholders engagement.
  • Prepared project schedules, implementation plans, reports, and client documentation.
  • Coordinated stakeholders and internal teams to ensure successful project delivery.
  • Conducted end-user training, onboarding sessions, and knowledge transfer workshops.
  • Tracked milestones, risks, dependencies, and project progress.
iEnergizer

Associate - Email Support (Samsung Process)

iEnergizer · Apr 2023 – May 2024

Not yet confirmed
  • Handled premium customer support operations through email communication channels.
  • Managed escalations, refunds, cancellations, and service requests.
  • Maintained customer records, service documentation, and communication logs.
Tech Mahindra

Associate

Tech Mahindra · Nov 2022 – Mar 2023

Not yet confirmed
  • Supported Flipkart customer operations and order management activities.
  • Resolved customer queries and maintained operational documentation.
N

Faculty

NextGen Solutions · Jun 2015 – Apr 2017

Not yet confirmed
  • Instructed BCA students in Quantitative Aptitude, basics of programming language and software engineering. (SDLC)

Skills 0 proven through work

Also works with

Multi-Location Operations ManagementTime and Attendance ManagementPayroll SupportHardware TroubleshootingTechnical TroubleshootingExpense TrackingPeople ManagementWork EfficiencyTime ManagementIssue EscalationProblem SolvingCustomer Relationship BuildingData MaintenanceCustomer Issue ResolutionReturns ProcessingRefund ProcessingCustomer ServicePayment Processing SupportProduct Training DeliveryApplication DeploymentMulti-Project ManagementMicrosoft ExcelProject TrackingEmail Correspondence ManagementStakeholder Communication AdaptationVendor CoordinationCross-Departmental CoordinationProject Status CommunicationTechnical DocumentationProject Execution

Proof of Work

Proof of Work

SWAPNA shares this with people who ask. You'll hear back either way.

Education

Master, Computer Applications

Unknown · NaN — 2015

Bachelor, Computer Applications

Unknown · NaN — 2012

Contact details

Contact details

SWAPNA shares this with people who ask. You'll hear back either way.

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