SWAPNA SUMAN

I am a highly organized and meticulous PMO professional, driven by a strong sense of accountability and a vision for achieving impactful results. My diligent approach ensures projects are managed with precision, while my collaborative spirit fosters effective communication and understanding within the team.

Experience

G

PMO

Greentech ITS LLP · Feb 2025 – Present

Not yet confirmed

• Managed 150+ concurrent Toll Management and ITS projects ensuring timely execution and compliance.
• Coordinated end-to-end project lifecycle activities including planning, execution, monitoring, reporting, and closure.
• Prepare BOQ and PO as per client requirements.
• Supported resource planning, allocation, deployment tracking, workforce utilization, and field engineer management.
• Ensure resources are used efficiently and according to the project budget.
• Prepare contingency plans for shortages of resources.
• Determine and plan additional requirements of resources as per the contract agreement.
• Prepared MIS reports, project health reports, governance dashboards, and executive summaries.
• Managed billing records, invoice processing, procurement tracking, inventory management, and vendor coordination.
• Worked with clients including Reliance, JEPL, NHAI, IHMCL, NHLML, and Afcons.
• Tracked project risks, issues, escalations, and resolution activities.
• Collaborated with operations, finance, development, support, and business teams.

E

Project Consultant

Entab Infotech Pvt. Ltd. · May 2024 – Feb 2025

Not yet confirmed

• Managed software implementation and deployment projects for educational institutions.
• Like Aditya Birla, Delhi Public School, GD Goyenka, and many more.
• Managing school ERP project, on day to day basis, analysing stakeholders engagement.
• Prepared project schedules, implementation plans, reports, and client documentation.
• Coordinated stakeholders and internal teams to ensure successful project delivery.
• Conducted end-user training, onboarding sessions, and knowledge transfer workshops.
• Tracked milestones, risks, dependencies, and project progress.

Associate - Email Support (Samsung Process)

iEnergizer · Apr 2023 – May 2024

Not yet confirmed

• Handled premium customer support operations through email communication channels.
• Managed escalations, refunds, cancellations, and service requests.
• Maintained customer records, service documentation, and communication logs.

Associate

Tech Mahindra · Nov 2022 – Mar 2023

Not yet confirmed

• Supported Flipkart customer operations and order management activities.
• Resolved customer queries and maintained operational documentation.

N

Faculty

NextGen Solutions · Jun 2015 – Apr 2017

Not yet confirmed

• Instructed BCA students in Quantitative Aptitude, basics of programming language and software engineering. (SDLC)