Swapna Sangu

Swapna Sangu

+•• ••••• •••••••••••@•••••.com

4.9 yrs

As a Business Analyst and Product Owner, I am driven by a deep ambition and unwavering determination to deliver impactful solutions. My self-reliant and insightful approach allows me to independently navigate complex challenges, consistently striving for logical and pragmatic outcomes.

  • Open to Hyderabad
  • On-site, Remote

Ask about Swapna

Skills

Claimed

Production System MonitoringSoftware Quality AssuranceUAT Sign-offUser Experience ImprovementAdaptabilityInnovation StrategyCustomer Experience ManagementTechnical Feasibility AssessmentBusiness Change Request ManagementEnd-to-End Solution OwnershipFeature OwnershipBusiness Acumen

Proof of Experience

Business Analyst | Product Analyst

Sune Solutions Pvt. Ltd. · Feb 2026 – Aug 2026

  • Analyzed the end-to-end Dine-In QR ordering journey and defined POS enhancements supporting dine-in and multiple order types.
  • Defined requirements for the Merchant Dashboard, enabling 5+ restaurant merchants to monitor sales performance and configure auto-accept/manual-accept order workflows.
  • Led the Menu Simplification initiative by redesigning the merchant menu-upload template around restaurant-provided formats, reducing onboarding time by 85%.
  • Defined business requirements for the Shiprocket Hyperlocal Integration, enabling automated delivery-partner selection and reducing delivery-exception handling time by an estimated 20%.
  • Defined store-visibility rules and operational scenarios governing app behavior, plus store-to-franchise conversion and future-order flow requirements.
  • Defined CRM workflows including attribute-based revenue campaigns and ran 10+ targeted birthday/anniversary campaigns to support customer engagement.
  • Gathered client requirements for 8+ Admin Panel reports and an AI-powered Customer Feedback Analytics Dashboard; defined basic requirements for sentiment analysis and feedback categorization, delivering sentiment analysis across 2 restaurant platforms.
  • Performed GA4 and CRM data mapping across key product pages and analyzed customer-journey sessions to surface behavioral insights for business improvement.
  • Facilitated sprint grooming, backlog refinement and UAT across Product, Engineering and QA teams; managed Azure DevOps sprint-board tracking and queries.

Business Analyst | Junior Project Manager

Snapper IT · Jan 2025 – Feb 2026

  • Led requirement elicitation for Shopify applications and ERP-CRM integrations supporting B2B eCommerce clients.
  • Defined end-to-end integration workflows for the Zimble ERP Integration Platform, synchronizing product, inventory, pricing and order data across AP21 ERP, Shopify and BigCommerce.
  • Owned business analysis and end-to-end SDLC delivery for a B2B eCommerce client site, designing 20+ pages and defining wholesale pricing, customer-login and RRP logic.
  • Delivered functional requirements for 3 Shopify applications-Afterpay Order ID Update, Discount Metadata Management and Visual Product Customization-and supported the Shopify 1.0-to-2.0 migration.
  • Performed API validation using Postman across 45+ requests, testing success/failure scenarios across integration touchpoints.
  • Handled ad-hoc requirement elicitation and delivery for a pharmacy network client.

Assistant Professor

Siddhartha Institute of Technology & Science · Feb 2017 – May 2020

Siddhartha Institute of Technology and Sciences

Assistant Professor (Early Career)

Siddhartha Institute of Technology and Sciences · Jan 2017 – Jan 2020

  • Built strong analytical, documentation and stakeholder communication skills through structured content delivery and evaluation.

Proof-of-Work

No completed sessions yet. Anything Swapna finishes shows up here with the evidence behind it.

Proof of Education

M.Tech, Civil Engineering

JNTUH · 2015 — 2017

B.Tech, Civil Engineering

JNTUH · 2013 — 2017

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