Swanandi Nitsure

Product Operations | Shipped AI audit system for 3K+ daily consults | 0-to-1 brand | GTM | Mosaic Wellness · Mumbai, Maharashtra, India

I've had an unconventional path. Fine arts student. Taught emotional development to children. Ran a food truck. Learned permaculture on farmland. Then self taught Python and moved into product and AI. What this journey gave me is something I bring to every role. I've built things from zero with no playbook, operated in high pressure ambiguous environments, and delivered outcomes that show up on dashboards. At Mosaic Wellness I progressed from Customer Insights to Product Operations across three D2C brands. I designed a Gemini powered AI audit system that scaled doctor telehealth consultation quality checks from 15% to 100% daily coverage across 3000 plus consultations. I helped build Absolute Science completely from 0 to 1 including app, web, landing pages, PDPs, cart, checkout, onboarding journeys, user research and GTM. I identified and pitched a salon marketplace channel that grew to 30 plus partners in 3 months generating consistent monthly revenue. I delivered UI/UX recommendations that improved key conversion metrics at BeBodywise. I work at the intersection of user empathy, data and AI. I am passionate about building products that solve real problems for real people and thrive in environments where speed, ownership and curiosity are valued.

Experience

Product Operations Associate

Mosaic Wellness · Jun 2024 – Present

Not yet confirmed

• Designed prompt architecture, scoring rubric, and evaluation dimensions for a Gemini-powered AI audit system built with the tech team.
• Scaled doctor consultation quality coverage from 10–15% manual to 100% automated daily coverage (3,000+ consultations).
• Iterated scoring rubric based on doctor feedback and outcome data; defined quality dimensions including diagnosis clarity, empathy, and prescription appropriateness.
• Validated AI output against manually audited cases to catch hallucinations and refine prompts before scaling.
• Defined flagging logic for high-risk consultations triggering automated human review.
• End-to-end product build — owned all digital touchpoints for a new D2C brand: app and web architecture, landing pages, PDPs, cart, checkout flows, and onboarding journeys from scratch.
• User research — conducted GLP-1 user research surfacing occasion-driven purchase motivation and pricing sensitivity.
• Findings directly shaped brand positioning, pricing strategy, and marketing direction.
• Cross-functional execution — partnered with engineering, design, marketing, and business teams; wrote PRDs and translated ambiguous briefs into shipped product surfaces.
• GTM execution — managed early business operations including user outreach, external partnership coordination, narrative testing across landing pages, and launch sequencing.
• Funnel diagnosis — identified drop-off points via Mixpanel cohort analysis across the PDP-to-cart journey; proposed ingredient and category filters as the fix. 7% CTA improvement on PDPs — shipped filter feature in collaboration with the tech team; tracked post-launch cohort impact against the same campaign to validate the hypothesis.
• Salon marketplace channel — self-initiated.
• Pitched and led GTM for a new offline acquisition channel from zero; onboarded 30+ salon partners generating ₹30,000+ revenue per salon monthly along with user insights from a new customer segment.

Product Operations Manager

Mosaic Wellness · Jun 2024 – Present

Not yet confirmed

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Office Administrator

Da Vinci Laboratory Solutions · Apr 2022 – Jun 2024

Not yet confirmed

• Monitoring and supporting supply chain
• Maintaining and updating tender documentation
• Handling and managing data of customer orders and quotes
• Apart from this, I am also functioning as a Data Analyst with following responsibilities:
• Writing and Maintaining python scripts for fetching latest tender data
• Creating automated email with relevant data and sending it to curated list of recipients
• Working closely with the leadership to analyze historic data and presenting key findings

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Sales Lead

Da Vinci Laboratory Solutions · Apr 2022 – May 2024

Not yet confirmed

• Owned end-to-end sales operations across government and private sector clients including quotations, tender documentation, contract negotiation, and logistics coordination.
• Managed the company's CRM end-to-end: lead tracking, pipeline management, follow-up cadence, customer database hygiene, and reporting to leadership.
• Built a Python-based web scraper from scratch to fetch live government and private tender data in real time.
• Automated daily intelligence pipeline that reduced lead response time from days to hours and improved bid success rate.
• Improved data handling efficiency by 20% through structured quotation templates, automated tender filtering, and CRM workflow standardisation.

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Unemployed

Self-employed · Jan 2018 – Jan 2022

Not yet confirmed

• Studied and practised permaculture; purchased and developed farmland near Vaitarna where I continue to learn hands-on.
• Self-taught Python for scripting and automation; completed Data Analyst Bootcamp (Udemy, 2023).
• Travelled across India to explore food systems, sustainability, and community-based work.

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Co-Founder

Zaffran Hospitality (Food Truck ) · Oct 2016 – Feb 2020

Not yet confirmed

• Conceptualized, designed and curated a dynamic menu
• Created floor plan for efficient workflow

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Founder

Zaffran Food Truck · Oct 2016 – Feb 2018

Not yet confirmed

• Built and ran a food truck end-to-end: brand, menu design, vendor relations, daily operations, customer experience, and unit economics.

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Teacher

Kid and Parent Foundation · Dec 2014 – Oct 2016

Not yet confirmed

• Taught value education subject students up to 7th grade
• Developed props for stories which led to higher engagement