Sushmitha Patnala
Experience
Customer engagement and support executive
Info trends software solutions · Feb 2025 – Present
- Executed email and WhatsApp campaigns to drive user engagement and retention.
- Conducted product demos, managed onboarding, and supported customers in adopting key features.
- Analyzed customer needs, provided solutions, and ensured seamless post-demo support.
- Tracked interactions using CRM tools, followed up regularly, and collaborated with internal teams to enhance customer experience.
Customer Engagement & Support Executive
Info Trends Software Solutions (ideazmeet) · Feb 2025 – Mar 2026
- Managed end-to-end customer lifecycle, ensuring continuous value delivery.
- Conducted product demos and structured onboarding sessions.
- Executed targeted lifecycle campaigns via email and WhatsApp.
- Acted as the primary point of contact for customers and stakeholders.
- Improved user engagement and reduced drop-offs through proactive follow-ups.
- Maintained CRM hygiene and tracked interactions.
Customer support executive
Krls advatising company · Dec 2023 – Jan 2025
- Managed influencer and celebrity collaborations, including outreach, onboarding, and campaign coordination.
- Identified suitable influencers, supported budget discussions, and ensured smooth execution of campaigns.
- Handled queries, maintained records, and collaborated with internal teams for timely delivery.
Customer Support Executive (Client Success)
KRLS Advertising Company · Dec 2023 – Jan 2025
- Managed customer lifecycle, including onboarding and post-campaign support.
- Delivered onboarding support and guided clients through product features.
- Ensured seamless client communication and high customer satisfaction.
- Collaborated with internal teams to deliver effective campaign solutions.
- Proactively resolved client concerns to drive retention.
Customer Support Executive
Dr Care Homeopathy · Nov 2022 – Nov 2023
- Assisted patients with queries related to treatments, services, and consultations while managing appointments, follow-ups, and coordination.
- Provided clear information on homeopathy treatments and handled concerns with timely resolution.
- Maintained accurate patient records with confidentiality and collaborated with medical professionals to ensure a smooth patient experience.
Customer Support Executive
Dr. Care Homeopathy Health Science Pvt Ltd · Nov 2022 – Nov 2023
- Assisted patients with queries and managed appointment scheduling.
- Provided information on homeopathy treatments.
- Handled patient concerns and ensured timely resolution.
- Maintained patient records and ensured data confidentiality.
Proof of Work
Proof of Work
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Education
Bachelor's Degree, Bachelor of Science (B.Sc)
Siddhartha Degree & PG College · 2020 — 2023
Intermediate, MPC (Intermediate)
NRI Junior College · 2018 — 2020
High School Diploma, SSC (High School)
Navodaya High School · 2017 — 2018
Contact details
Contact details
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