Sushmitha Patnala

Sushmitha Patnala

Contact details — on requestProof of Work — on request

Experience

I

Customer engagement and support executive

Info trends software solutions · Feb 2025 – Present

Not yet confirmed
  • Executed email and WhatsApp campaigns to drive user engagement and retention.
  • Conducted product demos, managed onboarding, and supported customers in adopting key features.
  • Analyzed customer needs, provided solutions, and ensured seamless post-demo support.
  • Tracked interactions using CRM tools, followed up regularly, and collaborated with internal teams to enhance customer experience.
I

Customer Engagement & Support Executive

Info Trends Software Solutions (ideazmeet) · Feb 2025 – Mar 2026

Not yet confirmed
  • Managed end-to-end customer lifecycle, ensuring continuous value delivery.
  • Conducted product demos and structured onboarding sessions.
  • Executed targeted lifecycle campaigns via email and WhatsApp.
  • Acted as the primary point of contact for customers and stakeholders.
  • Improved user engagement and reduced drop-offs through proactive follow-ups.
  • Maintained CRM hygiene and tracked interactions.
K

Customer support executive

Krls advatising company · Dec 2023 – Jan 2025

Not yet confirmed
  • Managed influencer and celebrity collaborations, including outreach, onboarding, and campaign coordination.
  • Identified suitable influencers, supported budget discussions, and ensured smooth execution of campaigns.
  • Handled queries, maintained records, and collaborated with internal teams for timely delivery.
K

Customer Support Executive (Client Success)

KRLS Advertising Company · Dec 2023 – Jan 2025

Not yet confirmed
  • Managed customer lifecycle, including onboarding and post-campaign support.
  • Delivered onboarding support and guided clients through product features.
  • Ensured seamless client communication and high customer satisfaction.
  • Collaborated with internal teams to deliver effective campaign solutions.
  • Proactively resolved client concerns to drive retention.
Dr Care Homeopathy

Customer Support Executive

Dr Care Homeopathy · Nov 2022 – Nov 2023

Not yet confirmed
  • Assisted patients with queries related to treatments, services, and consultations while managing appointments, follow-ups, and coordination.
  • Provided clear information on homeopathy treatments and handled concerns with timely resolution.
  • Maintained accurate patient records with confidentiality and collaborated with medical professionals to ensure a smooth patient experience.
D

Customer Support Executive

Dr. Care Homeopathy Health Science Pvt Ltd · Nov 2022 – Nov 2023

Not yet confirmed
  • Assisted patients with queries and managed appointment scheduling.
  • Provided information on homeopathy treatments.
  • Handled patient concerns and ensured timely resolution.
  • Maintained patient records and ensured data confidentiality.

Proof of Work

Proof of Work

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Education

Bachelor's Degree, Bachelor of Science (B.Sc)

Siddhartha Degree & PG College · 2020 — 2023

Intermediate, MPC (Intermediate)

NRI Junior College · 2018 — 2020

High School Diploma, SSC (High School)

Navodaya High School · 2017 — 2018

Contact details

Contact details

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