SS
Soumya Salimath
Contact details — on requestProof of Work — on request
Experience
L
Customer Success Specialist – CIPS (Chartered Institute of Supply chain and Procurement)
Learners Point Academy · Jan 2024 – May 2026
- Manage the end-to-end post-sales lifecycle for 80+ B2B and B2C learners in the Dubai market, ensuring seamless on boarding, engagement, and course completion.
- Serve as the primary point of contact for learners through voice, email, and WhatsApp, consistently meeting SLA targets and delivering a high-quality customer experience.
- Monitor learner attendance, course progress, exam readiness, and completion metrics to proactively identify at-risk learners and improve retention.
- Coordinate exam bookings, re-enrolments, and learner progression, supporting continuous learner engagement and business growth.
- Maintain 100% accurate CRM records, generate operational reports, and ensure timely follow-ups for performance tracking.
- Collaborate with Sales, Academics, Trainers, and Finance teams to resolve learner issues, reduce turnaround time, and improve service delivery.
- Successfully led and completed the CIPS 2025 Annual Quality Audit, managing end-to-end audit planning, documentation, learner record validation, compliance verification, evidence preparation, and coordination with internal stakeholders to ensure full adherence to CIPS quality standards.
- Improved operational efficiency by standardizing communication processes, strengthening SOP compliance, identifying process bottlenecks, and proactively reducing learner escalations through early risk identification.
Transportation Specialist 1, ROC
Amazon · Oct 2025 – Nov 2025
- Coordinated with carriers, vendors, fulfilment centres, finance teams, and internal stakeholders to support transportation operations.
- Investigated shipment delays and operational exceptions using Excel, SQL, Microsoft Access, and Amazon internal tools.
- Monitored operational KPIs and analysed trends to support business decisions and improve transportation performance.
- Escalated critical issues to appropriate stakeholders and ensured timely resolution within SLA.
- Prepared operational reports and business narratives for leadership reviews.
- Worked in a fast-paced 24x7 operations environment while consistently meeting productivity and quality targets.
B
Customer Sales Executive
Beta Blink Content LLP · Jun 2024 – Nov 2024
- Managed the end-to-end B2C sales pipeline using CRM.
- Conducted customer needs analysis and provided insights to product and marketing teams.
- Scheduled product demonstrations and maintained customer relationships.
- Identified upselling opportunities based on customer behaviour.
- Prepared weekly sales reports and monitored competitor activities.
I
Systems Associate
Infosys Limited · May 2022 – May 2024
- Completed enterprise training in Java, Selenium, and DBMS before deployment to production support.
- Supported PepsiCo Sales and Supply Chain teams by resolving application and order management issues.
- Investigated tickets related to pricing, deal visibility, timelines, and order discrepancies.
- Validated business data using internal Order Management Systems while ensuring SLA compliance.
- Collaborated with business users to gather requirements and provide timely issue resolution.
- Maintained documentation and operational records to ensure accurate tracking and smooth handovers.
- Identified recurring issues and recommended process improvements to project leads.
Skills 0 proven through work
Also works with
Load Type IdentificationTrainer Profile ManagementExamination Status ReportingRepeat Contact ReductionInternal Tool UsageTeamworkHelpfulnessListening AttentivelyIndependent WorkAdaptabilityRapid Technology OnboardingReliabilityAttention to DetailWorkflow Design (Process Mapping)Process UnderstandingSelf-Directed LearningTaking OwnershipPresenting BenefitsUpselling and Cross-SellingStock RecommendationsFinding Customer NeedsCustomer Behavior AnalysisShipment Document VerificationDecision MakingImpact AnalysisYard ManagementIssue EscalationData-Driven RecommendationsTime Series Trend AnalysisCRM ManagementTransportation ManagementSupply Chain CoordinationVendor CoordinationUser FeedbackUser Progress Tracking Feature DevelopmentReceiving and Incorporating FeedbackWork Planning and PrioritizationDocument PreparationUnstructured Data ProcessingValue Proposition TailoringConsultationProblem SolvingRoot Cause AnalysisOne-on-One Meeting ManagementApplying Best PracticesStakeholder ManagementEvidence ManagementCompliance ManagementData ValidationDocument ManagementInternal Audit ExecutionProcess ImprovementCustomer Issue ResolutionCross-Departmental CoordinationProfessional Follow-upOperational Performance TrackingDaily Operational ReportingCRM Data Entry and MaintenanceBusiness Growth StrategyWorkflow CoordinationAnomaly DetectionKPI AnalysisStudent Assessment and FeedbackAttendance AnalysisCustomer Experience ManagementSLA AdherenceWhatsApp CommunicationProfessional Email WritingVerbal CommunicationTraining Completion TrackingClient OnboardingCustomer Retention and Churn PreventionCustomer Relationship BuildingAccount Management
Proof of Work
Proof of Work
Soumya shares this with people who ask. You'll hear back either way.
Education
Bachelor, Computer Applications
Karnataka University Dharwad · 2018 — 2021
Diploma, Electronics and Communication
Technical Board of Examinations · 2014 — 2017
Contact details
Contact details
Soumya shares this with people who ask. You'll hear back either way.
Ask about this candidate
AI responses may contain errors. Proof status and source information are provided by Proof of Skill.
A Proof CV — one profile, kept current, with the proof attached. Back to the portal