Soumya Mourya

System administrator| Ex Support analyst L1 at Blue Yonder | Experienced IT professional | Data Science Learning Enthusiast | AI & Machine Learning Explorer |Seeking Full-Time Opportunities · Hyderabad, Telangana, India

I hold a Bachelor’s degree in Computer Science Engineering (CSE) and am currently expanding my skills in data science through an UpGrad Bootcamp. With a focus on Artificial Intelligence and Machine Learning, I’m passionate about creating innovative, data-driven solutions and practical applications. My technical expertise includes Active Directory, CISCO Firewalls, Monitoring tools(SolarWinds), Ticketing tool(ServiceNow), SQL, Python, Machine Learning, AI, Computer Vision. In my one year as a System Administrator. I managed user accounts and access in various systems, serving as the primary contact for global incidents and requests. Provided technical support for servers, software, and hardware, while monitoring networks and automating tasks for system improvement. Enhanced cybersecurity with firewalls, anti-virus, and backup management, and administered MSSQL servers for optimal performance and recovery. Created documentation, trained staff on new technologies, and coordinated with teams and vendors. Provided multi-channel IT support and developed knowledge articles to improve support processes. I'm eager to apply my emerging skills to challenging projects and contribute to the advancement of AI, machine learning, and data science.

Experience

Technical Support Specialist

CGS (Computer Generated Solutions) · Sep 2025 – Present

Not yet confirmed

Support Analyst

Blue Yonder · Mar 2023 – Apr 2024

Not yet confirmed

• • Managed 250+ user accounts and reduced onboarding time by 30% through streamlined access processes.
• • Resolved over 150+ monthly support tickets with a 95% first-time resolution rate.
• • Improved system uptime by 40% through performance monitoring and log analysis.
• • Collaborated with database teams to run SQL queries for audits and internal system reports.
• • Utilized System DBA skills including performance tuning, backup & recovery, security management, and Active Directory administration.

System Administrator

Blue Yonder · Mar 2023 – Mar 2024

Not yet confirmed