sonam pal
-- · Delhi, India
As an HR Operations Analyst with 7 years of experience, I meticulously optimize processes and ensure accountability, driven by a diligent and pragmatic approach. My work is rooted in integrity and a logical mindset, focused on delivering precise and impactful operational excellence.
Experience
Human Resources operations Analyst
LMDmax Corp · Aug 2024 – Present
Human Resources Analyst
LMDmax Corp · Sep 2024 – Jun 2026
- Conducted pre-screening interviews for candidates applying for delivery driver positions at Amazon, ensuring that only qualified candidates progressed to the next stages of the hiring process.
- Successfully screened over 150 candidates per month, improving recruitment efficiency by 30%.
- Streamlined candidate evaluation processes by introducing a standardized interview format, reducing interview time by 20% while maintaining high-quality assessments with Job requirements.
Talent Acquisition Specialist
Ayka Communication Pvt.Ltd · Apr 2024 – Sep 2024
Backend operations
ADDICOR TECHNOLOGIES PRIVATED LIMITED · Mar 2022 – Sep 2024
Customer Support Executive
Addicor Technologies Private Limited · Mar 2022 – Feb 2024
- Managed over 80 customer queries daily through chat, ensuring timely and effective resolution of customer issues.
- Maintained up-to-date knowledge of products, systems, processes, and policies to enhance customer interactions and satisfaction.
Online Marketing Specialist
Ludifu · Mar 2023 – Apr 2023
- Completed the LUDIFU Student Partner (LSP) Program, focusing on developing skills in HR, Marketing, Business Development, and Entrepreneurship.
- Gained practical knowledge and experience that can be applied in future roles within HR and management.
Customer Support Executive
Amazon · Aug 2021 – Nov 2021
- Managed over 70 customer queries daily, employing a solution-based approach to address customer needs effectively.
- Developed tailored plans to resolve complaints quickly and enhance overall customer satisfaction.
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Education
Placement Guarantee Course , Digital Marketing
Internshala Trainings · 2023 — 2023
Master's Degree, Language Interpretation and Translation
Indira Gandhi National Open University (IGNOU) · 2018
Master's Degree, Computer Technology/Computer Systems Technology
DOEACC
Master of Arts
Indira Gandhi National Open University (IGNOU)
Master's Degree, Human Resources Management/Personnel Administration, General
Internshala
High School Diploma
Navyug School
B.A Eng.(hons.)
School Of Open Learning
High School Diploma, Business/Commerce, General
The Peshwa Restaurant
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