Sonal Gupta

Bringing Customer Success to a Competitive Advantage @ValueFirst I B2B I CPAAS I B2C I EX-Byjus · Gurugram, Haryana, India

I’m all about helping customers thrive. My goal is simple: to empower people, solve challenges, and create meaningful results that last. Over the past 4+ years, I’ve been fortunate to work with incredible customers and teams, building. I take the time to truly understand what matters most to my customers and craft solutions that work for them.

Experience

V

Customer Success Specialist

ValueFirst · Jan 2023 – Present

Not yet confirmed

• Customer Success | CPaaS | Account Management | Demand Generation | Sales & Growth | Strategy
• Ensuring seamless onboarding, integration, and adoption of CPaaS solutions while driving customer engagement, retention, and growth.
• Managing relationships, resolving technical challenges, and advocating for customer needs to enhance product utilization.
• Collaborating with cross-functional teams to optimize customer experience and maximize business impact.
• Driving targeted marketing initiatives to generate high-quality leads and fuel sales pipeline growth.
• Developing and executing multi-channel campaigns, content strategies, and SEO/SEM efforts to enhance brand visibility and customer engagement.
• Leveraging data-driven insights to optimize lead nurturing, conversion rates, and overall marketing effectiveness.

Senior Business Development Associate

BYJU'S · Jun 2021 – Feb 2023

Not yet confirmed

• Senior Business Development Associate | Sales Strategy | Growth & Partnerships
• Driving strategic sales initiatives to expand market reach and forge strong client relationships.
• Leading high-impact negotiations, identifying new business opportunities, and closing key deals to accelerate company growth.
• Collaborating with cross-functional teams to optimize sales processes, enhance customer engagement, and align product offerings with market needs.
• Building strategic partnerships, mentoring teams, and leveraging data-driven insights to drive performance and maximize revenue potential.