siva sree

Proof of Experience

Mediamint · Jan 2025 – Present

Managed end-to-end onboarding and integration support for enterprise retail and eCommerce customers across multiple trading partner connections.
Collaborated with customers to understand integration requirements and translate business needs into technical onboarding solutions.
Supported XML, EDI, AS2, SFTP-based integrations while coordinating testing, validation, and go-live activities.
Worked extensively with Jira for ticket lifecycle management, escalation handling, incident tracking, and SLA compliance.
Successfully managed the onboarding and integration of 508+ enterprise clients contributing to over $1M in generated revenue through efficient customer onboarding, technical implementation, and go-live support.
Delivered onboarding walkthroughs, customer demos, and technical support sessions to train the clients reducing the effort by 40% with automated workflows.
Monitored integration workflows and proactively identified opportunities to improve operational efficiency by creating onboarding guides, SOPs, and customer-facing knowledge articles.
Collaborated with cross-functional teams including Engineering, Product, Operations, and Customer Success to ensure successful project execution.
Participated in Agile ceremonies including sprint planning, stand-ups, backlog grooming, and retrospectives.

Gayathri 99 developers · Jan 2024 – Dec 2024

Responsible for collaborating with stakeholders to gather and document business requirements, ensuring clarity and understanding.
responsible for creating detailed documentation of requirements, workflows, and outcomes.
Responsible for Creating the test scenarios for User Acceptance testing for all the functional modules.
Delivered onboarding walkthroughs, customer demos, and technical support sessions to improve customer adoption and platform utilization.
Worked on setting up the sprint and the working on the scrum process with in.

Mantra Technologies · Aug 2023 – Oct 2023

Led product development for JUG.io & and CRM.io 8, collaborating with stakeholders and cross-functional teams to deliver features that enhanced customer satisfaction and drove growth.
Managed and prioritized the product backlog, aligning development efforts
Translated product requirements into clear user stories, ensuring alignment in Agile Studio.
Worked with AI driven designs for UI and UX for Mock ups and the UI presentation during the MLP.
Facilitated sprint planning, reviews, and retrospectives to support continuous
Conducted market research and analysed customer feedback to refine and optimize product features.

Infosys Pvt Ltd · Jun 2022 – Aug 2023

Collaborate with business stakeholders to gather and define requirements for new features, products, or system enhancements.
Create detailed Business Requirements Documents (BRDs), Functional Specifications, and Use Cases to ensure alignment with business goals.
Worked on the data flow using the BPMN notation and Flow Charts for the easy understanding for all the stake holders.
Coordinate with cross-functional teams (development, QA, product management) to ensure the smooth implementation of system enhancements and features.
Lead user acceptance testing (UAT) efforts to validate new system features, ensuring that business needs are met and user satisfaction is achieved.
Responsible for Grooming the Developers and the QA team on the functional requirements into Technical Requirements for the development.

Tata Consultancy services · Nov 2020 – Jun 2022

Collaborated with business stakeholders to gather and document functional requirements for system enhancements and new product features.
Created detailed functional specifications, ensuring all business needs were met and clearly communicated to the development and QA teams.
Led the process of translating business requirements into functional solutions, working closely with technical teams to configure, test, and implement system changes.
Managed the full UAT process, including test case creation, execution, and defect tracking, ensuring smooth user acceptance and system deployment.
Created process flow diagrams and user guides to support the deployment of new system features and ensure user adoption.
Worked with cross-functional teams to ensure the successful deployment of new ERP and CRM system features, meeting all business objectives.

No completed sessions yet. Anything siva finishes shows up here with the evidence behind it.

International managment Institute · 2018 — 2020

Keshav Memorial Institute of Technology (JNTUH) · 2013 — 2017

A Proof CV — one profile, kept current, with the proof attached. Back to the portal