Simran Dhir

+•• ••••• •••••••••••@•••••.com

4.7 yrs

As a Functional Lead, I am driven by a meticulous approach to ensure accountability and compliance in all operations. My pragmatic and logical mindset, coupled with a diligent focus on uniformity, allows me to consistently deliver precise and reliable outcomes.

  • Delhi
  • Remote

Ask about Simran

Skills

Claimed

Export Compliance ManagementExport Documentation ManagementTrade Finance PrinciplesReturns ProcessingCustomer Issue ResolutionCustomer EducationProduct & Service KnowledgeSales SupportCrowd ManagementSOP AdherenceParticipant CoordinationAnalyst Matching

Proof of Experience

Trident Group

Functional Lead - Manager

Trident Group · Mar 2025 – Aug 2026

  • Managed end-to-end export payment operations, monitoring international customer collections and ensuring timely credit of export proceeds into company bank accounts.
  • Handled accounts receivable and payable activities, including payment tracking, outstanding balance monitoring, customer account management, and financial reconciliations.
  • Managed export payment processing, foreign currency conversions, exchange rate monitoring, and SAP postings to ensure accurate financial records.
  • Performed pre-shipment and post-shipment finance coordination, working with banks, funding agencies, factoring partners, and international customers.
  • Calculated prepayment interest and financing costs, supporting monthly and quarterly financial reporting and reconciliation activities.
  • Monitored export receivables and coordinated EDPMS closures, ensuring timely payment realization and compliance with banking and regulatory requirements.
  • Prepared financial reports, MIS updates, payment trackers, and outstanding receivables reports to support management decision-making.
  • Conducted bank reconciliations, customer ledger reviews, and financial data verification to maintain accuracy and strengthen internal controls.
  • Identified payment delays and operational bottlenecks, coordinating with internal teams and external stakeholders to improve payment cycles and financial processes.
  • Led a team responsible for export documentation and trade finance operations, ensuring process accuracy, timely execution, and effective stakeholder coordination.

Executive - Floor Manager

IDP EDUCATION PVT LTD · Jul 2023 – Feb 2025

  • Managed customer walk-ins, queries, and service coordination to enhance client experience
  • Supported sales activities by guiding customers and assisting in conversion processes
  • Handled invoicing, billing, and documentation with accuracy and compliance
  • Supervised floor operations to ensure smooth daily functioning of the branch
  • Coordinated with internal teams for scheduling, service delivery, and issue resolution
  • Maintained operational records, reports, and branch performance tracking
  • Ensured adherence to SOPs, service standards, and organizational policies
  • Supported asset management, tagging, and audit processes
  • Managed Events, Clients, Calendar.

Sr. Associate Operations

Teleperformance Pvt Ltd · Oct 2021 – Jun 2023

  • Managed end-to-end backend operations, accounting and service delivery for international/MNC clients
  • Processed payments and maintained accurate financial and operational records
  • Handled customer relationship management, resolving queries and escalations effectively
  • Prepared MIS reports and conducted data analysis to track performance and KPIs
  • Monitored workflows and implemented controls to improve efficiency and reduce errors
  • Ensured compliance with service standards, SLAs, and internal processes

Proof-of-Work

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Proof of Education

Masters in Business Administration, Human Resources and Finance

Lovely Professional University · 2022 — 2024

Bachelors in Commerce, Banking and Finance

Guru Nanak Dev University · 2018 — 2021

Higher Secondary, Commerce stream

Delhi Public School · 2017 — 2018

Matriculation, All compulsory subjects

Delhi Public School · 2015 — 2016

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