Shubham Madrecha
As a Process Analyst with three years of experience, I bring a calm and determined approach to optimizing systems, driven by a deep curiosity to uncover efficiencies. My ambition is rooted in ensuring compliant and practical solutions, always striving for continuous improvement with a steady, adaptable mindset.
Experience
Process Analyst
WM Universal · Present
- Audit customer accounts to ensure accuracy and compliance.
- Review account details, charges, and contracts.
- Perform data analysis, reporting, and structuring.
- Identify errors and share insights for process improvement.
Customer Support Executive
TaskUs · Jan 2024 – Jan 2025
- Handled customer queries via chat support.
- Managed multiple conversations simultaneously.
- Provided accurate resolutions per guidelines.
- Maintained high customer satisfaction ratings.
Technical Support Executive
Tech Mahindra · Jan 2021 – Jan 2022
- Provided B2B tech support via calls and emails.
- Assisted with complex troubleshooting.
- Maintained detailed documentation and case records.
Skills 0 proven through work
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Education
B.Com, Finance
MP Bhoj Open University, Bhopal · 2015 — 2018
Contact details
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