SM

Shubham Madrecha

As a Process Analyst with three years of experience, I bring a calm and determined approach to optimizing systems, driven by a deep curiosity to uncover efficiencies. My ambition is rooted in ensuring compliant and practical solutions, always striving for continuous improvement with a steady, adaptable mindset.

Work style

remote

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Contact details — on requestProof of Work — on request

Experience

W

Process Analyst

WM Universal · Present

Not yet confirmed
  • Audit customer accounts to ensure accuracy and compliance.
  • Review account details, charges, and contracts.
  • Perform data analysis, reporting, and structuring.
  • Identify errors and share insights for process improvement.
TaskUs

Customer Support Executive

TaskUs · Jan 2024 – Jan 2025

Not yet confirmed
  • Handled customer queries via chat support.
  • Managed multiple conversations simultaneously.
  • Provided accurate resolutions per guidelines.
  • Maintained high customer satisfaction ratings.
Tech Mahindra

Technical Support Executive

Tech Mahindra · Jan 2021 – Jan 2022

Not yet confirmed
  • Provided B2B tech support via calls and emails.
  • Assisted with complex troubleshooting.
  • Maintained detailed documentation and case records.

Skills 0 proven through work

Also works with

Accenture Software UsageVerbal CommunicationTeamworkAdaptabilityCustomer EducationTelephone CommunicationHardware TroubleshootingTechnical TroubleshootingEmpathyCustomer De-escalationWork Planning and PrioritizationMultitaskingProblem SolvingProcess ImprovementSOP AdherenceIssue EscalationBug FixingTechnical Issue DetectionInternal Audit ExecutionData ModelingAccount Opening ProceduresBookkeepingCustomer Service

Proof of Work

Proof of Work

Shubham shares this with people who ask. You'll hear back either way.

Education

B.Com, Finance

MP Bhoj Open University, Bhopal · 2015 — 2018

Contact details

Contact details

Shubham shares this with people who ask. You'll hear back either way.

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