SHRUTI SETH

As a Senior Customer Associate, I approach every interaction with a calm and empathetic demeanor, driven by a strong sense of accountability to deliver exceptional service. My determination and patience enable me to effectively understand client needs and guide them towards optimal solutions, fostering positive and lasting relationships.

Experience

Senior Customer Associate

Tech Mahindra · Dec 2024 – Mar 2026

Not yet confirmed

• Handle customer queries regarding payments, orders, and refunds.
• Provide clear and accurate solutions using Klarna tools.
• Assist with payment issues, billing errors, and refund tracking.
• Help customers with order status, product issues, and account details.
• Communicate politely and professionally at all times.
• Explain payment plan, due dates, and help if a payment failed or is pending.
• Escalate complex cases to higher teams when needed.

Customer Care Executive

Teleperformance · Jun 2022 – Sep 2024

Not yet confirmed

• Responding to Inquiries: Respond to customer questions quickly and accurately.
• Providing Solutions: Help customers regarding payments, orders, refunds, or account issues.
• Maintaining Communication: Keep customers informed about the status of their queries or issues, ensuring they feel valued and informed throughout the process.
• Escalating Issues: Recognize when an issue requires escalation to higher levels of support or specialized departments and follow proper procedures to ensure it is handled appropriately.