SHRISHTI CHANDRA
I approach my work with a diligent and meticulous mindset, ensuring every task is handled with precision and organization. My strong sense of empathy guides my interactions, allowing me to understand and connect with others while maintaining a self-disciplined and structured approach to achieving goals.
Experience
Apprentice
NBCC (India) Limited · Present
Operations & HR Intern
GAIL (India) Limited · May 2025 – Jul 2025
- Led end-to-end development of a comprehensive Standard Operating Procedure (SOP) for corporate fleet transition from CNG to Electric Vehicles (EVs), covering operational planning, safety protocols, regulatory compliance, and change management frameworks.
- Conducted stakeholder interviews and benchmarked fleet electrification best practices across PSUs and private sector organizations; finalized SOP presented to senior management and commended for structured approach and actionable policy recommendations.
- Coordinated cross-functional inputs from operations, safety, finance, and HR teams to ensure SOP alignment with organizational and regulatory standards.
- Gained direct exposure to supply chain operations, fleet resource management, and sustainability-driven operational planning within a large-scale energy distribution company.
- Applied operations management fundamentals process mapping, gap analysis, and risk assessment to structure a phased implementation roadmap for fleet electrification, improving planning clarity and operational readiness.
HR Apprentice – Non-Executive Division
NBCC (India) Limited · Feb 2023 – Jan 2024
- Managed high-volume employee lifecycle operations on PSU ERP systems including onboarding, service records, gratuity processing, transfers, deputation, and promotion workflows for 300+ non-executive employee cadres.
- Handled end-to-end leave management, performance appraisal processes, and contractual employee operations including renewals and compliance documentation.
- Supported the Annual Promotional Committee (APC) process coordinating documentation, liaising with departmental heads, and ensuring timely execution of promotion deliberations.
- Developed strong operational proficiency in government HR workflows, DPC processes, service rules, and administrative documentation under Central Government norms.
- Identified process bottlenecks in ERP-based transactional workflows and supported streamlining of documentation cycles, contributing to improved operational turnaround time.
Management Intern
ICAR – Krishi Anusandhan Bhawan (Ministry of Agriculture) · Jan 2022 – Mar 2022
- Supported administrative and operational functions at a premier national agricultural research institution under the Government of India.
- Assisted in documentation management, operational file coordination, and office workflow optimization; contributed to the development of the institutional directory.
- Contributed to operational efficiency efforts by streamlining file movement and inter-departmental documentation processes, reducing processing delays.
Assistant HR
Polestar Solutions & Services India Pvt. Ltd. · Aug 2018 – Apr 2019
- Supported HR operations for a fast-paced IT/analytics firm managing end-to-end recruitment coordination, onboarding documentation, and employee data administration.
- Coordinated scheduling between HR leadership and department heads for interviews, induction programs, and training sessions, ensuring smooth operational throughput.
- Maintained personnel records with high accuracy and confidentiality; developed foundational understanding of organizational compliance frameworks and HR policies.
- Supported operational planning for onboarding cycles, helping reduce administrative turnaround time and improve process consistency.
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Education
MBA, Operations & HR Management
Indian Institute of Information Technology, Allahabad (IIIT-A) · 2024 — 2026
Diploma, Modern Office Practice (Office Mgmt.)
BPIBS | Board of Technical Education, Delhi · 2019 — 2022
Bachelor of Arts (B.A.), Arts
IGNOU, Delhi · 2018 — 2021
Class XII, CBSE Board
Kerala Education Society Sr. Sec. School, Delhi · 2018 — 2018
Class X, CBSE Board
Vidya Bal Bhawan Sr. Sec. School, Delhi · 2016 — 2016
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