shreastha raj
Experience
Senior Developer
HCLTech · Jun 2025 – Present
- Serving as a Senior Salesforce Developer in the BSFI /Telecom domain, responsible for implementing scalable features on the Sales/Service Cloud platform.
- Designing and developing solutions using Lightning Web Components (LWC), Apex, and Third-party APIs to support high-volume transactions.
- Implemented Al-assisted Service Cloud automation using Agent force, enabling automated case Management, workflow orchestration, and intelligent team collaboration.
- Collaborating with cross-functional teams to deliver high-quality, performant, and maintainable Salesforce applications.
Senior Associate Consultant
Infosys Limited · Apr 2024 – Jun 2025
- Years of Experience in Customer Relationship Management (CRM) -Salesforce.com as Salesforce Developer/consultant for the International Telecom client
- Part of the team that Spearheaded the migration of CPQ processes from legacy platforms to Salesforce (Sales Cloud), standardizing pricing across 25+ product.
- Executed deployments using Change Set and Workbench with zero critical incidents.
- Acted as a liaison between business users and developers, gathering requirements and aligning on solution design.
Associate Consultant
Infosys Limited · Mar 2023 – Apr 2024
- Development and Onboarding for several product Provide Customization in Workflows || Process Builders || Apex || Aura Components || Lightning Web Components || Visualforce || Web Services
- Provided support with Integration with system like Service now for the products
- Automated key sales processes, increasing workflow efficiency by 25%.
Associate Business Analyst
Infosys Limited · Jun 2022 – Mar 2023
- Led cross-functional collaboration to analyze client requirements and enhance product implementation.
System Engineer
Infosys Limited · Aug 2020 – Jun 2022
- Designed, implemented, and maintained customized Salesforce solutions, improving system efficiency by 40%.
- Provided technical support for CRM operations and optimized business processes.
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Education
Bachelor of Technology, Electrical and Electrical Engineering
SRM Institute of Science and Technology · 2015 — 2019
XII
National Public School · 2013 — 2015
X
ASN Sr. Sec. School · 2012 — 2013
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