SR

shreastha raj

Open to

Noida · Gurgaon

Work style

remote

Availability

Available in 90 days

Contact details — on requestProof of Work — on request

Experience

HCLTech

Senior Developer

HCLTech · Jun 2025 – Present

Not yet confirmed
  • Serving as a Senior Salesforce Developer in the BSFI /Telecom domain, responsible for implementing scalable features on the Sales/Service Cloud platform.
  • Designing and developing solutions using Lightning Web Components (LWC), Apex, and Third-party APIs to support high-volume transactions.
  • Implemented Al-assisted Service Cloud automation using Agent force, enabling automated case Management, workflow orchestration, and intelligent team collaboration.
  • Collaborating with cross-functional teams to deliver high-quality, performant, and maintainable Salesforce applications.
I

Senior Associate Consultant

Infosys Limited · Apr 2024 – Jun 2025

Not yet confirmed
  • Years of Experience in Customer Relationship Management (CRM) -Salesforce.com as Salesforce Developer/consultant for the International Telecom client
  • Part of the team that Spearheaded the migration of CPQ processes from legacy platforms to Salesforce (Sales Cloud), standardizing pricing across 25+ product.
  • Executed deployments using Change Set and Workbench with zero critical incidents.
  • Acted as a liaison between business users and developers, gathering requirements and aligning on solution design.
I

Associate Consultant

Infosys Limited · Mar 2023 – Apr 2024

Not yet confirmed
  • Development and Onboarding for several product Provide Customization in Workflows || Process Builders || Apex || Aura Components || Lightning Web Components || Visualforce || Web Services
  • Provided support with Integration with system like Service now for the products
  • Automated key sales processes, increasing workflow efficiency by 25%.
I

Associate Business Analyst

Infosys Limited · Jun 2022 – Mar 2023

Not yet confirmed
  • Led cross-functional collaboration to analyze client requirements and enhance product implementation.
I

System Engineer

Infosys Limited · Aug 2020 – Jun 2022

Not yet confirmed
  • Designed, implemented, and maintained customized Salesforce solutions, improving system efficiency by 40%.
  • Provided technical support for CRM operations and optimized business processes.

Skills 0 proven through work

Also works with

Dynamic Pricing ManagementAgent Force UsageSubject Matter ExpertiseCodingCode RefactoringAdaptive PlanningStrategic PlanningPerformance Metrics AnalysisTeamworkInternal Audit ExecutionApex ProgrammingProcess ImprovementPlugin DevelopmentSalesforce ConfigurationPrice Consistency ManagementSystem EnhancementLegacy System MigrationScalable System DesignSoftware Development PracticesCross-Departmental CoordinationCustomer Relationship BuildingStakeholder Communication AdaptationNatural Language GenerationTask AutomationAI Solution ImplementationSalesforce Service CloudCode ReviewMentoring and Peer CoachingRequirements AnalysisUser Story WritingSalesforce Development

Proof of Work

Proof of Work

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Education

Bachelor of Technology, Electrical and Electrical Engineering

SRM Institute of Science and Technology · 2015 — 2019

XII

National Public School · 2013 — 2015

X

ASN Sr. Sec. School · 2012 — 2013

Contact details

Contact details

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