SC

Shivrath Chhetri

I am an ambitious and determined professional with 3 years of experience, dedicated to achieving mastery in customer service. My empathetic and calm demeanor allows me to connect deeply with individuals, ensuring practical and effective resolutions that consistently exceed expectations.

Work style

Remote, Hybrid, Onsite

Availability

Available in 60 days

Contact details — on requestProof of Work — on request

Experience

A

Customer Service Specialist

Amazon International · Aug 2023 – Present

Not yet confirmed
  • Provided support in Retail and Account specialist areas
  • Held SME role and Assistant manager responsibilities
  • Managed International Voice process
  • Location: Remote
A

Customer Service Specialist

Adobe Teleperformance · May 2021 – Jan 2023

Not yet confirmed
  • International Voice Process: Adobe Creative Cloud
  • Technical Support Agent (May 2021 - August 2021)
  • Retention Queue Specialist (December 2021 - September 2022)
  • Location: On-site Gurugram Udyog Vihar
I

Universal Agent (Blended Process)

IGT SOLUTIONS Pvt. Lmtd. · Sep 2021 – Dec 2021

Not yet confirmed
  • Handled both International Voice and Chat processes
  • Supported Expedia voice process - Trained for lodging, non-lodging, car rental and flight bookings (Amadeus)
  • Provided German language support
  • Location: On-site Gurugram
  • Involved in a 4-month contractual engagement in 2023

Skills 0 proven through work

Also works with

Non-Lodging SupportLodging SupportCredit Card ManagementTransaction VerificationNLP Text AnalysisProofreadingCredit Card Customer SupportAnalytical Report CreationTime and Attendance ManagementDocument ManagementCustomer Issue ResolutionProduct Substitution ManagementDecision MakingResource GatheringCrisis ManagementEmpathyInterview PreparationCommunication Training DeliveryTechnical TroubleshootingAdaptabilityProblem SolvingNegotiatingVerbal CommunicationContent WritingCustomer ServiceGerman Language ProficiencyCodingMicrosoft ExcelDisciplinary Action ManagementCustomer De-escalationTeam LeadershipPeople ManagementFraud DetectionRefund ProcessingAccount Management

Proof of Work

Proof of Work

Shivrath shares this with people who ask. You'll hear back either way.

Education

Bachelor of Arts, English Honours

Dyal Singh College · 2021 — 2023

Masters, English Honours

Dyal Singh College · 2023 — 2025

Certificate, German Language

St. Stephen College (North Campus) · 2023 — 2024

Diploma, German Language

St. Stephen College (North Campus) · 2024 — 2025

Contact details

Contact details

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