Shayan Daroge
I am a determined and resourceful Technical Support Engineer, driven by ambition to autonomously tackle complex challenges. My flexibility allows me to adapt quickly to new situations, always seeking pragmatic and effective solutions to ensure optimal outcomes.
Experience
Technical Support Engineer, Level 2
Mphasis · Jul 2024 – Aug 2025
- Investigated technical incidents using structured diagnosis, root-cause analysis and evidence-based troubleshooting.
- Analysed recurring issues and support patterns, documented findings and communicated solutions to technical and non-technical users.
- Worked with Windows, Active Directory, Microsoft 365, Outlook, Teams, Citrix, VMware, VPN and ITSM/ticketing workflows.
- Managed multiple concurrent incidents while maintaining accuracy, documentation quality, SLA-focused delivery and timely escalation.
Skills 0 proven through work
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Education
Bachelor of Engineering, Mechanical Engineering
Anjuman-Islam Kalsekar Technical Campus · 2019 — 2023
Program, Data Science & Analysis
IT Vedant · 2023 — 2024
Contact details
Contact details
Shayan shares this with people who ask. You'll hear back either way.
What drives their work
The Inventor
You build what did not exist by finding new ways to solve problems.
Shayan's superpower
You excel at devising original solutions and leveraging new knowledge to create impactful innovations.
How Shayan works
You would thrive in teams focused on innovation and problem-solving, where you can apply analytical skills to develop novel solutions and communicate them effectively.
Ask about this candidate
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