Shashank Pandey

HubSpot CRM Specialist | HubSpot Admin | Sales Hub, Service Hub & Marketing Hub | CRM Integrations | Workflow Automation | Sales Operations | Marketing Operations | Reporting & Analytics · Noida, Uttar Pradesh, India

As a Senior Analyst with 6 years of experience, I am driven by a diligent and logical approach, always seeking mastery in my work. I thrive in collaborative settings where I can concentrate deeply on complex technical challenges, contributing to solutions with an idealistic vision for impactful outcomes.

Experience

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Senior Analyst

Anaptyss · Nov 2024 – Present

Not yet confirmed

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Customer Relationship Management Specialist

Anaptyss India Private Limited · Nov 2024 – Present

Not yet confirmed

• I am managing multiple concurrent priorities in a high-availability HubSpot CRM environment, resolving escalated issues related to data integrity, reporting discrepancies, role-based access control, IVR–CRM integration failures, and workflow automation.

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Senior Financial Analyst

Anaptyss India Private Limited · Nov 2024 – Present

Not yet confirmed

• I am working as a HubSpot CRM Super Admin, managing and supporting Sales Hub, Marketing Hub, and Service Hub operations for multiple US-based enterprise clients.
• I own end-to-end HubSpot CRM administration and data modeling, including user provisioning, role-based access control (RBAC), permission sets, pipelines, lifecycle stages, custom objects, properties, workflows, SLAs, and data governance across teams.
• I am actively participating in project kick-off and discovery sessions, translating business, IVR, and customer interaction requirements into scalable HubSpot CRM configurations aligned with revenue, marketing, and customer experience goals.

Analyst(health and welfare domain)

Wipro · Feb 2022 – Mar 2024

Not yet confirmed

• Collaborated with team members to optimize database performance and troubleshoot issues.
• Participated in database testing and debugging processes.
• Contributed to documentation of database processes and procedures.
• Demonstrated strong problem-solving skills in resolving database-related challenges.
• Received mentorship and training in SQL best practices and database management techniques.

Analyst

Wipro · Feb 2022 – Mar 2024

Not yet confirmed

• Administered CRM platform as Super Admin for multiple US-based clients, managing user provisioning, role-based permissions, pipeline configuration, custom properties, automated workflows, and data governance protocols across Sales, Marketing, and Service departments.

Associate Analyst

CMS IT Services · Aug 2021 – Jan 2022

Not yet confirmed

• Collaborating with cross-functional teams to understand project requirements and develop test cases tailored to specific use cases and scenarios.Conducting thorough functional, regression, integration, and acceptance testing across multiple platforms and environments to validate software performance and functionality.Utilizing industry-standard tools such as jira to track defects, manage test cases, and generate comprehensive test reports.Providing timely feedback to developers and stakeholders, fostering continuous improvement in product quality and user experience.Participating in test strategy development, test estimation, and risk analysis sessions to optimize testing processes and mitigate project risks.