Shashank Kumar

I'm Shashank Kumar, a UI/UX designer with 2 years of experience crafting intuitive and visually compelling digital experiences. I hold myself to a high standard in everything I build — balancing analytical thinking with a genuine understanding of user needs to deliver work that's both functional and human-centered. As part of the UI/UX team at Coding Ninjas Club, I thrive on taking ownership of my work, pushing boundaries with ambition, and staying approachable and open to collaboration every step of the way.

Experience

Technical Product Manager

IndusInd Bank · Jun 2026 – Present

Not yet confirmed

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Volunteer

National Service Scheme (NSS) · Jul 2023 – Present

Not yet confirmed

• Coordinated and executed 5+ community outreach programs, increasing student participation by approximately 30%.
• Collaborated with teams of 20+ volunteers to deliver awareness campaigns efficiently.

Manager - QUADS

IndusInd Bank · Feb 2025 – Jun 2026

Not yet confirmed

• Defined and drove product strategy, roadmap, and platform vision for IndieforBIZ super app and DIGICA, aligning customer experience, regulatory requirements, and business goals to deliver scalable growth.
• Led 0→1 launch and scale-up of DIGICA, reducing account opening TAT from 14–15 days to ~5 days and driving ~20% increase in acquisition through optimized onboarding funnels.
• Drove platform experience and growth by embedding VoC, NPS, and analytics into product prioritization, resulting in +20 NPS uplift and improved funnel conversion.
• Leading cross-functional teams across Product, Engineering, UX, and Business stakeholders to drive platform performance and delivery excellence.

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UI/UX Team Member

Coding Ninjas Club · Nov 2023 – Jul 2024

Not yet confirmed

• Designed event posters and social media creatives for 10+ club activities, improving event visibility.
• Assisted in designing UI layouts for event landing pages, improving usability and visual consistency.
• Collaborated with developers and marketing teams to align designs with branding guidelines.

Manager – Merchant Experience (Platform)

BharatPe · Apr 2022 – Jul 2024

Not yet confirmed

• Owned and scaled the Merchant Experience platform, defining product and operations strategy across onboarding, KYC, and servicing journeys to improve activation rates and customer experience.
• Built and scaled an in-house CRM and workflow automation platform across Call Center, Loan, and Device Operations, reducing manual effort by ~30% and improving resolution time by 25–30%.
• Led platform-wide centralization of incident management and L2 workflows across Merchant, Consumer, and Last Mile products, reducing escalations by ~35% and improving diagnosis time by ~30%.

Lead - Product Integration (Payment)

BharatPe · Nov 2020 – Mar 2022

Not yet confirmed

• Owned and scaled the payments integration platform for offline channels (POS & QR), defining onboarding strategy from API discovery to go-live and enabling ~10% growth in merchant acquisition.
• Designed and launched a self-service merchant integration platform, reducing onboarding TAT from 2–3 days to ~1 day and improving partner experience while reducing engineering dependency.
• Led payments API enhancements across transaction and refund workflows, improving success rates by ~7% and optimizing system performance through structured incident management.

Associate - Product Integration (Payment)

Paytm · Apr 2018 – Oct 2020

Not yet confirmed

• Owned payments integration experience across online and offline channels, managing enterprise and DIY client onboarding for a ₹650Cr+ portfolio.
• Led API onboarding and solution design, acting as a key interface between clients, product, and engineering to deliver seamless payment integrations.
• Improved product adoption and integration efficiency by standardizing onboarding journeys and RCA frameworks, reducing integration timelines by ~20%.

Operations Head | Founding Team Member

Grocio · May 2017 – Mar 2018

Not yet confirmed

• Led 0→1 product development and operations setup for an e-commerce and last-mile delivery platform, launching MVP across customer and internal systems.
• Defined and executed product roadmap, enabling real-time inventory, order automation, and seamless checkout experiences, reducing fulfillment time by 40%.
• Drove growth and retention through loyalty programs and logistics optimization, enhancing repeat usage and operational efficiency.

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Management Trainee

Melbrow Engg. Works Pvt. Ltd · Jun 2015 – Jul 2015

Not yet confirmed

• Worked as Management Trainee, contributing to order management and bidding workflows, gaining exposure to end-to-end business processes, stakeholder coordination, and execution planning.

Project Trainee

Indian Railways · Jun 2014 – Jul 2014

Not yet confirmed

• Acted as Project Trainee in the Melting & Moulding (Wheel Casting) department, managing process workflows, timelines, and cross-team coordination to improve execution efficiency and meet production targets.