Shailesh Kumar Vishwakarma
With 3 years of experience as an administrator, I am driven by a blend of ambition and self-discipline, always striving for mastery in my work. I apply a logical yet creative approach to problem-solving, committed to developing innovative and well-structured solutions that align with high standards.
Experience
Administrator
Wipro Ltd · Sep 2019 – Dec 2021
- Resolved 200+ technical issues with a 95%+ customer satisfaction rate as Network and Security Engineer, handling device configuration, troubleshooting, and firmware upgrades.
- Collaborated with Network and Security teams to maintain onsite networking infrastructure, reducing downtime by 15%.
- Managed client tickets via MSDCRM, ensuring strict adherence to SLAs and prompt resolution of complex technical queries.
- Provided high-quality on-call support and firmware upgrades during both internship and full-time roles.
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Education
MCA, Master of Computer Applications
Indira Gandhi National Open University · 2024 — Present
BCA, Bachelor of Computer Applications
Indira Gandhi National Open University · 2019 — 2022
Diploma, Computer Science & Engineering
Govt. Polytechnic Bijnor · 2015 — 2018
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