Satkirat Singh Sokhi
Experience
Technical Support Advisor
Concentrix · Oct 2025 – Mar 2026
- Provided technical support by diagnosing and resolving hardware/software issues.
- Handled customer queries via calls and chat while maintaining high satisfaction.
- Troubleshot system, network, and application-related problems.
- Documented interactions and solutions in CRM systems.
- Strengthened communication and multitasking skills in a fast-paced environment.
Data Analytics Intern
Veridical Technologies Pvt. Ltd. · Jun 2024 – Sep 2024
- Worked on data analysis projects to improve business decision-making.
- Created interactive dashboards using Power BI.
- Developed test scripts and technical documentation.
- Assisted in process optimization for internal tools.
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Education
BCA (Bachelor of Computer Applications), Computer Applications
SGTBIMIT, Delhi, India · 2022 — 2025
Higher Secondary Education (Class XII), General Studies
Guru Nanak Public School, Pitam Pura · 2020 — 2022
Secondary Education (Class X), General Studies
Guru Nanak Public School, Pitam Pura · 2018 — 2020
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