Satendra Kumar

With over two decades leading IT and Cybersecurity Operations, I am driven by a deep sense of accountability and a commitment to compliance, ensuring robust and secure digital infrastructures. My inherent curiosity and logical approach compel me to continuously pursue mastery, applying insightful solutions to complex challenges and driving operational excellence.

Experience

T

Head IT & Infra, Cybersecurity Operation

The Sachdev Group · Apr 2026 – Present

Not yet confirmed

• Infrastructure Maintenance and Monitoring: Manage IT operations across 45+ branches ensuring uptime and performance.
• Budget and Resource Management: Prepare and manage the IT budget to ensure cost-effectiveness and efficient allocation of resources.
• Oversee the procurement of IT hardware, software, and services, negotiating contracts with vendors.
• Cloud Services Management: Oversee the management of AWS cloud services, ensuring optimal performance, cost-efficiency, and compliance with data protection regulations.
• Hardware and Infrastructure Oversight: Manage the procurement, maintenance, and lifecycle of hardware resources including laptops, phones, and meeting room technology.
• Internal IT support services.
• Manage the internal IT service desk operations and performance.
• Software and Subscription Management: Administer Google workspace, Zoho Mail, access management including SSO, Migration and other subscriptions.
• Team Leadership: Hire, mentor, and lead a team of 20 IT professionals, collaboration, and continuous improvement.
• Vendor Management: Negotiate and manage contracts with service providers and vendors to ensure cost-effective and reliable IT services.
• Stakeholder Communication: Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements.
• Continuous Improvement: Continuously assess and improve IT operations processes and practices to increase efficiency and meet evolving business needs.
• Security Compliance: Oversee IT security policies, firewall configurations, and threat management.
• Data Protection: Coordinate with the Director of Information Security to implement and manage file backups for key business data and systems.
• Strategic IT Planning: Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.

IT Consultant

Freelancer · May 2025 – Mar 2026

Not yet confirmed

C

Senior Manager IT & Infra, Cybersecurity Operation

C1 India Pvt Ltd · Jan 2024 – Apr 2025

Not yet confirmed

• Security Compliance & Audit: Implement and manage changes derived from information security analysis or requirements to ensure a secure IT environment.
• Coordinate internal and external security audits.
• Maintain audit evidence and compliance documentation.
• Drive Security Audit (STQC, ISO27001:2013 -2022)
• Cybersecurity Operations: Coordinate with SOC/NOC and IT teams for security monitoring and incident management.
• Review security incidents, alerts, vulnerabilities, and threat intelligence reports.
• Ensure appropriate escalation of security incidents.
• Support incident investigation and root-cause analysis.
• Track corrective and preventive actions.
• Monitor security operations against defined SLAs.
• Vulnerability & Patch Management: Coordinate vulnerability assessments and penetration testing.
• Review vulnerability reports and prioritize remediation based on business risk.
• Track critical, high, medium, and low vulnerabilities.
• Ensure remediation is completed within agreed SLAs.
• Monitor patch-management compliance.
• Provide periodic vulnerability-risk reports to management.
• DNS Management: Configure and manage DNS records (A, CNAME, MX, TXT, etc.), Handle domain registrations, transfers, and renewals, Monitor SSL certificate expiration and automate renewal processes, Ensure DNS security best practices (DNSSEC, SPF, DKIM, DMARC).
• Data Protection: Coordinate with the Director of Information Security to implement and manage Veeam backups for key business data and systems.
• Datacenter Operation: Managing Datacenter operation, Cyber Security, infrastructure architecture.
• Strategic IT Planning: Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.
• Budget and Resource Management: Prepare and manage the IT budget to ensure cost-effectiveness and efficient allocation of resources.
• Oversee the procurement of IT hardware, software, and services, negotiating contracts with vendors.
• Cloud & Infrastructure Security: Oversee the management of Azure cloud services, ensuring optimal performance, cost-efficiency, and compliance with data protection regulations.
• Support security governance for AWS, Azure, Microsoft 365, and other cloud platforms.
• Review cloud security configurations and security baselines.
• Support implementation of IAM and least privilege MFA, Security logging and monitoring, Encryption, WAF, EDR/XDR, SIEM, DLP, Backup and recovery controls.
• Participate in security architecture reviews for new cloud and infrastructure projects.
• Hardware and Infrastructure Oversight: Manage the procurement, maintenance, and lifecycle of hardware resources including laptops, phones, and meeting room technology.
• Internal IT support services.
• Manage the internal IT service desk operations and performance.
• Identity & Access Management: Support periodic user-access and privileged-access reviews.
• Monitor compliance with least-privilege principles.
• Ensure appropriate joiner/mover/leaver controls.
• Review privileged accounts and administrative access.
• Support MFA and strong-authentication initiatives.
• Coordinate periodic access certification with application and business owners.
• Software and Subscription Management: Administer Microsoft 365, Rediffmailpro, access management including SSO, and other Microsoft subscriptions.
• Team Leadership: Hire, mentor, and lead a team of 30 IT professionals, collaboration, and continuous improvement.
• Vendor Management: Negotiate and manage contracts with service providers and vendors to ensure cost-effective and reliable IT services.
• Stakeholder Communication: Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements.

P

Senior Manager Datacenter Operation

Petonic Infotech Pvt Ltd · Dec 2021 – Dec 2023

Not yet confirmed

• Infrastructure Maintenance and Monitoring: Perform regular preventive and corrective maintenance on servers, networking, and cooling systems and monitoring tools (like Nagios, Zabbix software) to identify issues early.
• Uptime and Availability: Ensure continuous availability of systems hosted in the data center and Maintain uptime SLA (e.g., 99.99% or higher) to Minimize downtime through proactive monitoring and maintenance.
• Report and analyze incidents and implement corrective actions.
• Capacity Management: Ensure adequate resources are available to meet business demands, Track resource usage (power, space, cooling, compute), Plan for hardware upgrades and expansions and Implement scalable infrastructure practices.
• Security and Compliance: Safeguard the data centre from physical and cyber threats, implement physical security controls (access logs, surveillance), Ensure compliance with relevant standards (ISO 27001, STQC, etc.) and Conduct regular audits and vulnerability assessments.
• Incident and Problem Management: Quickly resolve issues and prevent recurrence, maintain incident logs and root cause analysis, Define escalation procedures and response SLAs and Conduct post-incident reviews and preventive measures.
• Vendor and Asset Management: Optimize vendor relationships and asset lifecycle, Track hardware/software inventory and lifecycle, Manage vendor contracts and service level agreements (SLAs) and Coordinate with suppliers for hardware delivery and support.
• Documentation and Reporting: Maintain accurate operational documentation and provide visibility to stakeholders, Update standard operating procedures (SOPs), Provide regular performance and incident reports and Maintain configuration and change management logs.
• Team Management and Training: Managing 30+ people of Team having multiple Domain Skill set (Devops, web Development, IT Infrastructure, App development.), Develop a skilled and responsive operations team, Assign tasks and monitor staff performance and Conduct performance reviews and workforce planning.

IT Consultant

Freelancer · Mar 2020 – Nov 2021

Not yet confirmed

• Worked as a freelancer job due to covid.

M

Datacenter Administrator

Mukwano Industries (U) Ltd. · Jan 2014 – Feb 2020

Not yet confirmed

• Setup and manage the Data Center Operations, Networks, ensure security, reliability, and performance of servers, Networks, Storage & Backup environments for the group.
• Implement hardware & software best practices as defined by the Managed Services management.
• Understanding of IT Infra technologies & Oversee aspects of IT ops like Server, networks, Storage, database, backup recovery.
• familiar with popular DevOps tools (Jenkins, Chef, Docker, Puppet, Vagrant, Ansible, Kubernetes)
• Setting up Cloud AWS region from scratch till production release using EC2, Route53, Autoscaling, ELB, VPC, S3, etc.
• Familiar with Hyper-V and Azure cloud platform.
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics/KPIs.
• Managing SAP Team and service support environment.
• Manage & maintain network & network performance monitoring
• Identifying, installing and maintaining upgrades to network.

U

Assistant Manager

Unique Infoways Pvt Ltd. · Oct 2004 – Dec 2013

Not yet confirmed

• Design, manage & maintain networking equipment & Infrastructure.
• Ability to lead design/configuration/deployment of network projects.
• Good understanding of NW routing and switching Capacity planning and management.
• Application support, vendor management, License Management.
• Managing MS-Exchange 2010 with DAG, Domain server, thin client with VDI Infra.
• Managing Cloud mail Office 365 with hybrid platform.
• Managing Dell SAN Storage, NetAPP, SAP server, Blackberry server, File server
• Manage VMware Infrastructure/VSphere 5.1, 5.5 clusters on Production, Vmotion, DRS, HA, FT, LUN mapping, Upgrade VMware Corporate and Test/Development environments.
• Manage VIP Users Support (Laptop help of MAC, HP, DELL etc.
• Email, AV, Security)
• Fine tune VMs configurations to get the best performance/resource consumption
• Detection of VMware issues, monitoring and ownership of standards and requirements.
• Participate in capacity planning for the infrastructure.
• Provide tools and procedures for resources provisioning.
• Propose VMs provisioning solutions to be analyzed and/or implemented.
• Document existing and new infrastructure deployments and architecture diagrams.
• Strong interpersonal and communication skills and comfortable in global working environment.
• Building, cultivating team work, mentoring and Familiarity with ITIL processes.
• Thorough understanding of network configuration in complex ESX clusters.
• Manage and upgrade Symantec Backup Exec, Mcafee EPO server with DLP.
• Manage the SonicWALL firewall NSA2600 with HA Mode.
• Ensure practices, procedures, and documentation related to the Data Center operations, IT policy, Security are followed & compliances and audits are smooth.
• Manage windows server 2008 active directory and familiar with PowerShell command.

What drives their work

The Architect

Designs and fortifies the digital foundations.

Satendra's superpower

Proactively identifies and resolves critical infrastructure vulnerabilities to ensure continuous operation.

How Satendra works

You excel in roles that require strategic oversight and hands-on implementation of IT and cybersecurity initiatives, particularly in environments that value innovation and robust system architecture.