SP
Sandhya PS
Contact details — on requestProof of Work — on request
Experience
M
Application Lead
Microland Limited · Dec 2023 – Apr 2025
- Built SQL-fed Excel and Tableau dashboards to track SLA compliance and incident metrics, replacing manual reporting with automated data pipelines.
- Conducted functional analysis of reporting requirements; translated business needs into detailed specifications for development teams.
- Performed functional validation and data quality checks to ensure reporting accuracy, consistency, and integrity.
- Collaborated with stakeholders and development teams in Agile environments to align reporting requirements with business expectations.
- Supported production systems through incident analysis, root cause analysis, and operational troubleshooting.
V
Associate Consultant
Virtusa Consulting Services · May 2021 – Nov 2023
- Provided end-to-end production support for enterprise applications; performed root cause analysis using SQL queries on live databases to resolve critical incidents.
- Collaborated with product managers and development teams to debug functional issues, replicate defects, and validate fixes before deployment.
- Ensured production integrity by monitoring system behaviour post-deployment and executing non-regression tests after software updates.
- Supported customer acceptance phases assisted end users in understanding system behaviour and validating expected outcomes against functional specifications.
- Documented functional specifications and solution behaviour for knowledge transfer to implementation and support teams.
System Engineer / Software Engineer
Tata Consultancy Services · Jan 2017 – Apr 2021
- Monitored enterprise production systems, incident trends, and application performance metrics to ensure system reliability and operational continuity.
- Conducted root cause analysis on recurring production incidents, helping reduce recurring data issues using SQL queries and improve system stability.
- Generated operational analytics reports tracking system performance and incident trends, improving reporting visibility across multiple teams.
- Led cross-functional initiatives that improved customer satisfaction scores by 50% through faster issue resolution and improved service processes.
Skills 0 proven through work
Also works with
Customer Issue ResolutionSLA AdherenceProactive InitiativeAdaptabilityWork Planning and PrioritizationProblem SolvingMentoring and Peer CoachingRapid LearningEmail Sending IntegrationMonitoring AutomationTask AutomationLinux Shell ScriptingCustomer Satisfaction AnalysisCross-Departmental CoordinationSystem AnalysisBusiness Change Request ManagementCRUD OperationsTechnical TroubleshootingRoot Cause AnalysisData Integrity ManagementMulti-Source Data VerificationData ValidationProcess ImprovementIncident ManagementOperations ManagementStakeholder Communication AdaptationQuery WritingData ExtractionExploratory Data Analysis (EDA)Data VisualizationAnalytical Report CreationMicrosoft ExcelProduction Environment Support
Proof of Work
Proof of Work
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Education
Bachelor of Engineering, Bachelor of Engineering
CMR Institute of Technology · 2012 — 2016
Contact details
Contact details
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