Business Analyst / Process Analyst
Constellation Technologies · Dec 2020 – May 2026
- Gathered and documented business requirements to drive process improvement initiatives.
- Assisted in identifying process bottlenecks and proposed actionable solutions for operational improvements.
- Collaborated with cross-functional stakeholders to resolve data discrepancies and improve turnaround time.
- Tracked operational KPIs and generated reports using Excel and internal reporting tools to enhance decision-making.
- Maintained process documentation, SOPs, and audit records for compliance purposes.
- Supported Agile-based project activities including sprint discussions, requirement clarification, and status reporting.
- Participated in UAT validation and quality review activities to maintain consistent accuracy and productivity targets.