SS
Sai Sri Chandana
Contact details — on requestProof of Work — on request
Experience
Technical Consultant (Analytics focus)
Razorpay · Apr 2023 – Oct 2025
- Analyzed 100K+ monthly transaction records using SQL to identify payment failure trends across issuing banks and gateways.
- Conducted Root Cause Analysis (RCA) on transaction declines, contributing to improved success rate monitoring and gateway stability.
- Built dashboards in Power BI, Tableau & Excel tracking merchant KPIs, approval rates, and transaction volumes, used by 20+ internal stakeholders.
- Automated recurring SQL-based performance reports, reducing manual reporting effort by 30%.
- Delivered data-driven insights to product and operations teams, enabling proactive issue resolution and performance optimization.
- Validated and managed structured production datasets and transaction logs to ensure 99%+ reporting accuracy.
T
Assistant Systems Engineer
TCS (Tata Consultancy Services) · Jan 2020 – Dec 2022
- Analyzed system logs and structured datasets to support reporting and troubleshooting initiatives.
- Built SQL-based reports to track system performance and operational metrics.
- Assisted in data extraction, validation, and reporting automation for internal stakeholders.
Skills 0 proven through work
Also works with
Healthcare Domain KnowledgeRapid LearningData HandlingIT Industry KnowledgeFintech Domain KnowledgeMentoring and Peer CoachingOn-time DeliveryAccount AnalysisAccount ManagementTime ManagementAdaptabilityWork Planning and PrioritizationProblem SolvingDecision MakingProcess ImprovementData-Driven RecommendationsBusiness Model AnalysisEmail Correspondence ManagementWorking with CSV FilesSupport Case Follow-Up ManagementProfessional Follow-upCustomer Issue ResolutionIssue EscalationLog AnalysisTabular Data Cleaning & ValidationMarketing Performance ReportingBusiness Growth StrategyStakeholder Communication AdaptationTeamworkCross-Departmental CoordinationTask AutomationAnalytical Report CreationData ModelingMicrosoft ExcelPower BITableauTechnical TroubleshootingRoot Cause AnalysisDashboard UI DesignKPI AnalysisAnomaly DetectionBusiness Transaction AnalysisTime Series Trend AnalysisPostgreSQL Database UsageExploratory Data Analysis (EDA)
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Education
Bachelor's Degree, Bachelor of Technology
Vel Tech University · 2016 — 2020
Contact details
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