Sai Charan Mogalla

Visakhapatnam, Andhra Pradesh

I'm a driven and collaborative Customer Success professional with 3 years of experience helping customers and teams thrive. I bring a blend of pragmatic thinking and genuine empathy to every client relationship, staying flexible and persistent in the face of challenges to deliver meaningful outcomes. My ambition fuels a diligent work ethic, and I believe that real success is built through trust, adaptability, and a shared commitment to growth.

Experience

Associate Program Manager (Customer Success)

iamneo - An NIIT Venture · Feb 2025 – Present

Not yet confirmed

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Associate - Customer Success

iamneo · Feb 2025 – Present

Not yet confirmed

• Managed enterprise and premium university accounts, driving client retention, adoption, and sustained account success.
• Delivered measurable client outcomes through strategic execution and effective adoption of the platform and services, improving learning outcomes, placement readiness, and overall value realization for client institutions.
• Recognized as Best Performer for end-to-end ownership and successful execution of a strategic pilot engagement for a premium client while managing 15+ cross-functional team members, resulting in account expansion and long-term account growth.
• Led end-to-end execution of large-scale implementations impacting 10,000+ students, ensuring measurable academic and operational outcomes.
• Leveraged platform usage and performance data to identify adoption risks, proactively address challenges, and strengthen renewal readiness.
• Provided proactive client support, addressing queries and resolving issues through structured communication and stakeholder coordination.
• Built strong client relationships through strategic ownership, proactive communication, and consistent delivery of measurable outcomes.

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Customer Success Manager

Simplotel · Jun 2024 – Oct 2024

Not yet confirmed

• Managed 70+ hotel clients, including enterprise and high-value accounts, ensuring strong client retention and account growth.
• Helped increase client revenue by driving platform adoption and enabling hotels to optimize booking performance using Simplotel's platform and services.
• Drove renewals and upsell opportunities by delivering performance insights and maximizing platform value.
• Built trusted client relationships by resolving complex technical and operational challenges through close collaboration with product and technical teams.

Intern

IBaseIT · Jan 2024 – May 2024

Not yet confirmed

Intern

ISRO - Indian Space Research Organization · May 2023 – Jul 2023

Not yet confirmed

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Web Development Intern

Indian Space Research Organization · May 2023 – Jul 2023

Not yet confirmed

• Developed internal employee portal and helpdesk system, improving operational efficiency and support workflow management.
• Collaborated with engineering teams to support development, testing, and deployment of internal web applications.