Sahil Kanaiyalal Soni

Aeronautical Engineer · Ahmedabad, Gujarat, India

With 5 years of experience in customer success and support, I bring a relentless drive and a deeply empathetic approach to every client interaction, ensuring that people feel heard, valued, and well-served. I thrive on solving complex problems with a balance of practical thinking and a genuine belief that better experiences are always achievable, whether I'm leading training sessions, crafting sales presentations, or collaborating with cross-functional teams. My resilience and diligence keep me focused under pressure, and my commitment to continuous improvement means I'm always finding smarter ways to deliver results that matter.

Experience

T

Chat Support Representative

TTEC · Oct 2025 – Apr 2026

Not yet confirmed

• Managed high-volume multi-channel support for one of the world's largest online marketplaces, resolving 50+ complex email tickets daily.
• Maintained a stellar 90% CSAT (Customer Satisfaction) score through empathetic communication and swift problem-solving.
• Efficiently handled sensitive billing inquiries, account disputes, and service-level escalations.

Business Development - Support Executive

GJ Tech Solutions · May 2023 – Jul 2025

Not yet confirmed

• - Building Up Business and Managing Dashboards(POS).
• - Onboarding & Assisting Int.
• Customers(US&Canada); Handling Live Chats and Quick Responses.
• - CRM Handling and Managing Business Databases.
• - Customer Service and Retention, using Various Platforms - Meta, Facebook Pages, Whatsapp, Instagram.
• - Managing own team of 3-4 Executives and Traning new Candidates for the same.

K

Business Development Associate & Executive Trainer

KOP Corporation · Jun 2022 – May 2023

Not yet confirmed

• - Working for Int.
• Client ~ UNICEF(WHO).
• - Doing Campaigns, Marketing, Sales and Bringing Business ~ On Field Work.
• - Doing a Noble Deed - Fundraising for Premature Babies.
• - Rapid Promotion to Executive Trainer and trained New Associates for the same.

Customer Care Representative

Conneqt business solutions · Sep 2021 – Dec 2021

Not yet confirmed

• - Resolving Customer Queries of Myntra through Email Communication.
• - Managed an average of 75+ email tickets per day, and Helping Fellow mates for the same.
• - Delivering the Best Quality Customer Service by maintaining CSAT score of 95% and above

Customer Service Representative

Tech Mahindra · Mar 2021 – Sep 2021

Not yet confirmed

• - Facilitating Hundreds of VI(Telecom) Customers Daily!
• - Scored a rating of 95% and higher in Customer Satisfaction.
• - Maintaining the Best Call Quality and ACHT.
• - Rapidly promoted to Escalation Department.