Saheli Dutta

Proof of Experience

Ditto Insurance (by Finshots) · Jul 2025 – Nov 2026

Advised 2,300+ customers, averaging 15-20 conversations a day: understood requirements, explained product options and guided customers through documentation and applications.
Maintained an average quality score of 4.5/5 against a team benchmark of 3.5, with zero escalations across high-volume interactions.
Coordinated with Medical, Operations, Claims and Renewals teams to resolve customer cases, typically for 1-3 of every 10 customers, and kept customers updated until closure.
Maintained accurate customer and case records in the company's in-house CRM, following internal documentation and compliance requirements.

Marketing Lab · Apr 2024 – Jun 2024

Researched the market and competitors for clients including Moksa, The Wellness Shop and Syateas.
Created 30+ video commercials and static ads for Facebook, Instagram and Blinkit.
Developed pitch decks for client onboarding and retention marketing.

Think of It Organization · Apr 2023 – Aug 2023

Supervised research/business analytics (3-4 members) and data-entry (10–15 members) teams; tracked task progress, reviewed deliverables and redistributed work to address delays.
Researched and documented findings on NAAC accreditation, political consultancies and educational programmes to support project requirements.
Created onboarding documentation, conducted team inductions and gave regular progress updates to the founder to align tasks with project priorities.

No completed sessions yet. Anything Saheli finishes shows up here with the evidence behind it.

Symbiosis International University · 2022 — 2025