Sagar Bajaj
As an Operations Associate with five years of experience, I approach my work with meticulous diligence and a strong commitment to reliability. I thrive in collaborative environments, always curious to understand processes deeply and contribute to efficient, logical solutions.
Experience
Operations Associate
WNS · Mar 2026 – Present
- Analyze client's interactions and operational data to maintain service quality.
- Prepared and maintained accurate documentation, reports, and presentations for client meetings and performance reviews.
- Collaborated with internal teams to ensure timely issue resolution and quality service delivery.
- Monitor daily KPIs and contribute to process improvement initiatives.
- Managed invoice review and upload processes for enterprise customers, including Amazon, Microsoft, and other major clients, while maintaining data accuracy and adherence to operational guidelines.
Sales & Marketing Intern
Angel Kraft Solutions · Jun 2025 – Aug 2025
- Generated qualified leads through cold calling, online research, and prospecting activities.
- Collaborated with senior sales professionals to achieve weekly business development targets.
- Built and maintained client relationships through regular follow-ups and customer engagement.
- Conducted competitor and market research to identify business opportunities.
- Collected customer feedback and identified recurring issues for process improvement.
Operations (Outreach) Intern
Mom Junction · Oct 2022 – Mar 2023
- Executed outreach campaigns across email and digital communication channels.
- Worked with internal teams to improve operational efficiency and outreach effectiveness.
- Prepared outreach reports and tracked campaign performance metrics.
- Supported content distribution and promotional initiatives to enhance audience engagement.
Business Development Associate (Intern)
Educatter · Jan 2023 – Feb 2023
- Conducted outreach campaigns to generate leads and schedule product demonstrations.
- Maintained CRM data and monitored lead conversion progress.
- Prepared reports on customer interactions and campaign performance.
- Coordinated with the sales team to improve customer acquisition efforts.
- Assisted in market research and competitor analysis to improve business strategies.
Customer Care Associate
Teleperformance (Flipkart Process) · Sep 2020 – Nov 2021
- Managed customer interactions across phone, email, and chats.
- Maintained accurate customer records and prepared daily operational reports.
- Collaborated with internal teams to ensure timely issue resolution and quality service delivery.
- Collected customer feedback and identified recurring issues for process improvement.
- Resolved customer queries and complaints while maintaining high customer satisfaction.
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Education
Master of Business Administration (MBA), Marketing Management
MIT ADT University, Pune · 2024 — 2026
Bachelor of Business Administration, Business Administration
PT. Ravishankar Shukla University, Raipur · 2019 — 2022
Higher Secondary (12th), HSC
JD Daga H.S School, Raipur · 2019 — 2019
Secondary School (10th), SSC
JD Daga H.S School, Raipur · 2017 — 2017
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