Riya Kumari

I approach my work with determination and self-discipline, patiently striving for mastery in every task to deliver optimal solutions. My ambition drives me to continuously refine processes and overcome challenges, ensuring efficient and effective outcomes for all.

Experience

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Customer Service Associate

Startek Customer Voice Process · Mar 2026 – May 2026

Not yet confirmed

• Handled high-volume client interactions within strict SLA timelines, maintaining strong communication and service quality standards.

Customer Support Associate

Tech Mahindra · Aug 2025 – Nov 2025

Not yet confirmed

• Processed and verified high volumes of client records with 99%+ accuracy, consistently meeting quality and turnaround-time (TAT) benchmarks.
• Identified and resolved data discrepancies proactively, improving first-contact resolution rates and reducing rework.

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Team Lead – Data Analyst

Analytics Career Connect · Jan 2025 – Jun 2025

Not yet confirmed

• Streamlined data extraction and reporting workflows using SQL, Excel, and Power BI, reducing manual reporting time by 30% while improving turnaround efficiency.
• Implemented structured data validation processes, reducing reporting errors by 25% and improving data accuracy across deliverables.
• Collaborated with cross-functional teams to gather business requirements, define reporting scope, and align outputs with stakeholder objectives.
• Produced 10+ dashboards and management reports summarizing key trends and insights, supporting faster, data-driven business decisions.
• Conducted in-depth analysis of operational datasets, identifying 15+ key trends that informed process improvement recommendations.