Ritik Goel

As a Client Success Manager, I am deeply committed to fostering strong, collaborative relationships, ensuring every detail is handled with diligence and meticulousness. I take full accountability for delivering optimal, long-term success for our partners by organizing complex solutions and striving for the highest standards. My passion lies in proactively guiding clients towards their goals and exceeding expectations.

Work style

Remote

Availability

Available in 15 days

Contact details — on requestProof of Work — on request

Experience

Client Success Manager

Ascend Hsi · Jun 2025 – Present

Not yet confirmed

Built and maintained strong relationships with key client stakeholders, improving engagement and loyalty.
Conducted regular client check-ins to assess satisfaction and proactively resolve issues.
Collaborated with internal teams to ensure timely resolution of client concerns.
Led onboarding processes to ensure smooth service integration.
Delivered client training on product features, improving adoption and usage.
Analyzed customer feedback to identify improvement opportunities and enhance service delivery.
Reviewed monthly reports to track client activity and identify growth opportunities.

Client Success Manager

Cachelabs · Oct 2024 – Jun 2025

Not yet confirmed

Managed end-to-end client onboarding, ensuring seamless integration and improved user experience.
Strengthened client relationships through consistent communication and proactive support.
Delivered high customer satisfaction by resolving issues with innovative solutions.
Recognized by management for exceptional client service and performance.
Streamlined operational processes to improve efficiency in a US-based client solutions environment.
Mentored and supported team members to maintain a collaborative work culture.

Customer Support Associate

Netambit · Feb 2023 – Oct 2023

Not yet confirmed

Handled customer queries for products and services, enhancing satisfaction levels.
Handle customer queries through email & chat.

Student Success Associate

Physics Wallah · Aug 2022 – Feb 2023

Not yet confirmed

Assisted students with course materials and online learning resources.
Provided one-on-one academic support during sessions and workshops.
Facilitated communication between students and educators for better clarity.

Customer Support Associate

Paytm Payment Bank · Sep 2021 – Aug 2022

Not yet confirmed

Handled customer queries related to banking products and services, enhancing satisfaction levels.
Resolved complaints effectively, contributing to improved customer retention.
Processed transactions accurately while ensuring compliance with banking regulations.

Skills 0 proven through work

Also works with

Tracker DevelopmentProcess UnderstandingInformation ResearchQuality Control AnalysisTechnical Knowledge SharingTeamworkTeam SupportBusiness Growth StrategyProject TrackingRepeat Contact ReductionOrganizationCustomer Experience ManagementBefore-and-After Impact MeasurementWorking Under PressureAdaptabilityTaking OwnershipScalable System DesignRework ManagementDelegation and Work AllocationExploratory Data Analysis (EDA)Daily Operational ReportingOperational Process MonitoringOperational Template DesignTask AutomationSOP AdherenceProduct Training DeliverySOP DevelopmentCross-Departmental CoordinationContingency PlanningProcess ImprovementRoot Cause AnalysisSupport Case Follow-Up ManagementWork Planning and PrioritizationProject Status CommunicationGap AnalysisGoal setting (defining key results)Solution ConsultingStakeholder Communication AdaptationCritical ThinkingIssue EscalationPeople Management

Proof of Work

Ritik shares this with people who ask. You'll hear back either way.

Education

PGDM, Post Graduate Diploma in Management

Symbiosis Centre for Distance Learning, Pune · 2022 — 2024

BBA, International Business

Amity University, Noida · 2018 — 2021

Contact details

Ritik shares this with people who ask. You'll hear back either way.

Ask about this candidate

Claude ChatGPT Perplexity

AI responses may contain errors. Proof status and source information are provided by Proof of Skill.

A Proof CV — one profile, kept current, with the proof attached. Back to the portal